
Customer Experience Specialist
1 day ago
About Us
At our company, we are a fast-growing, dynamic team passionate about customer success and empowering businesses to grow their revenues via WhatsApp.
- We have partnered with top brands like Delhi Transport Corporation, Vivo, PhysicsWallah & more.
- Businesses drive 25–80% of revenues using our platform.
The Opportunity
- You will work closely with our leaders, sharing insights and receiving direct feedback.
- Gain hands-on experience in building and optimizing support systems and processes.
- Be part of a mission-driven startup shaping the future of WhatsApp-led engagement.
Key Responsibilities
- Customer Interaction: Manage customer inquiries across phone, email, live chat, and social media platforms.
- Troubleshooting: Resolve product-related issues promptly to ensure high customer satisfaction.
- Customer Records: Maintain detailed records of all interactions in CRM/support tools.
- Product Knowledge: Develop expertise in our platform to deliver effective solutions.
- Performance Goals: Collaborate with the support team to achieve KPIs/SLAs.
Qualifications
- 2-6 years of experience in customer support or a related role (B2B SaaS experience preferred).
- Strong communication skills with a customer-first mindset.
- Proficiency in support platforms and CRM tools.
- Empathetic, solution-oriented, and passionate about delivering excellent customer experiences.
Why Work With Us?
- Be part of a supportive and innovative environment that values growth.
- Opportunity to lead impactful projects and shape customer experiences in a scaling business.
- Directly contribute to the success of brands generating a large share of revenues via our platform.
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