Customer Experience Specialist

1 day ago


Vizag, Andhra Pradesh, India beBeeCustomer Full time ₹ 6,00,000 - ₹ 12,00,000

About Us

At our company, we are a fast-growing, dynamic team passionate about customer success and empowering businesses to grow their revenues via WhatsApp.

  • We have partnered with top brands like Delhi Transport Corporation, Vivo, PhysicsWallah & more.
  • Businesses drive 25–80% of revenues using our platform.

The Opportunity

  • You will work closely with our leaders, sharing insights and receiving direct feedback.
  • Gain hands-on experience in building and optimizing support systems and processes.
  • Be part of a mission-driven startup shaping the future of WhatsApp-led engagement.

Key Responsibilities

  • Customer Interaction: Manage customer inquiries across phone, email, live chat, and social media platforms.
  • Troubleshooting: Resolve product-related issues promptly to ensure high customer satisfaction.
  • Customer Records: Maintain detailed records of all interactions in CRM/support tools.
  • Product Knowledge: Develop expertise in our platform to deliver effective solutions.
  • Performance Goals: Collaborate with the support team to achieve KPIs/SLAs.

Qualifications

  • 2-6 years of experience in customer support or a related role (B2B SaaS experience preferred).
  • Strong communication skills with a customer-first mindset.
  • Proficiency in support platforms and CRM tools.
  • Empathetic, solution-oriented, and passionate about delivering excellent customer experiences.

Why Work With Us?

  • Be part of a supportive and innovative environment that values growth.
  • Opportunity to lead impactful projects and shape customer experiences in a scaling business.
  • Directly contribute to the success of brands generating a large share of revenues via our platform.


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