Enhance Customer Experience

9 hours ago


Vizag, Andhra Pradesh, India beBeeAssurance Full time ₹ 8,00,000 - ₹ 12,00,000
Quality Assurance Specialist

Job Summary:

  • Evaluate and improve the quality of inbound/outbound calls by monitoring, assessing, and scoring them against defined parameters.
  • Collaborate with agents to enhance performance through constructive feedback and coaching.
  • Identify areas for improvement in communication, process adherence, and customer handling.
  • Develop and maintain comprehensive quality reports, dashboards, and analysis for leadership insight.
  • Support initiatives to boost customer satisfaction (CSAT, NPS, FCR) and drive process improvements.

Requirements:

  • Bachelor's degree in any field
  • Minimum 1-3 years of experience as a Quality Analyst in an international voice process setting


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