Senior Customer Experience Specialist

4 days ago

Vizag, Andhra Pradesh, India beBeeRepresentative Full time ₹ 57,60,000 - ₹ 86,40,000
Customer Support Representative

The ideal candidate will be a highly energetic and empathetic individual who excels at providing exceptional customer experiences. As a key member of our operations team, you will play a crucial role in delivering outstanding service to our customers.

Key Responsibilities:
  • Address Verification: Make confirmation calls to verify customer addresses on COD/prepaid orders, ensuring accurate records and timely resolution.
  • Customer Support: Manage end-to-end customer support across phone, WhatsApp, email, and social media channels, responding to inquiries and resolving issues efficiently.
  • Returns and Exchanges: Handle returns and exchanges with empathy and professionalism, maintaining a positive customer experience.
  • Customer Insights: Collect valuable customer feedback and insights to improve products, packaging, and overall brand experience, driving business growth and success.
  • Record Keeping: Maintain accurate and up-to-date records of interactions and follow up with customers until resolution, ensuring seamless customer journeys.
  • Team Collaboration: Collaborate with operations and marketing teams for smooth order fulfillment and delightful customer experiences.
  • Process Improvement: Proactively identify patterns in customer queries and suggest improvements to enhance the overall customer experience.
Requirements:
  • Experience: 1–2 years of customer support experience (D2C/e-commerce preferred), demonstrating a strong ability to handle complex situations and resolve customer complaints effectively.
  • Language Skills: Excellent communication skills in English and Hindi (written and verbal), with the ability to articulate complex ideas clearly and concisely.
  • Problem-Solving: Strong problem-solving skills and ability to handle tough situations calmly, remaining composed under pressure.
  • Attitude: Highly active, energetic, and empathetic – with a customer-first attitude, prioritizing customer satisfaction above all else.
  • Technical Skills: Comfortable with phone support, WhatsApp Business, email, and CRM tools, with a willingness to learn and adapt to new technologies.
  • Work Schedule: Willingness to work on-site, 6 days a week at our office, with flexibility to adapt to changing business needs.

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