
Customer Experience Director
1 day ago
We are seeking a dynamic and results-oriented professional to join our team as a Customer Success Manager. The ideal candidate will be a passionate leader with a strong background in customer service.
- The role requires building and maintaining strong relationships with key customer accounts, understanding their unique needs and challenges, and providing tailored solutions.
- Act as a primary point of contact for customer escalations and issue resolution, monitoring or reviewing calls or other correspondence between representatives and customers.
Key Responsibilities:
Customer Relationship Management:
- Build and maintain strong relationships with key customer accounts.
- Understand the unique needs and challenges of each customer and provide tailored solutions.
- Act as a primary point of contact for customer escalations and issue resolution.
Team Leadership:
- Lead and mentor a team of customer-facing professionals, fostering a collaborative and results-driven environment.
- Ensure team members are well-trained and have the necessary resources to excel in their roles.
Product Expertise:
- Develop an in-depth understanding of our Talent solutions.
- Provide guidance and support to the team in effectively communicating product features and benefits to customers.
Process Improvement:
- Continuously evaluate and improve customer support processes to enhance efficiency and effectiveness.
- Identify trends in customer inquiries and feedback to inform product and service enhancements.
Qualifications:
- Bachelor's degree in a relevant field (Business, IT, or similar).
- Proven experience in a customer-facing role.
- Strong leadership and management skills.
- Excellent communication, problem-solving, and interpersonal skills.
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