Customer Experience Representative

1 day ago

Vizag, Andhra Pradesh, India beBeeCommunication Full time ₹ 25,00,000 - ₹ 60,00,000
Customer Support Specialist

We are seeking a professional with strong communication skills, patience, and problem-solving abilities to handle both voice and non-voice interactions. The ideal candidate will be able to respond to customer inquiries, resolve issues, and provide top-notch service in English, across various communication channels.

About the Role:

This is an exciting opportunity to join our team as a Customer Support Specialist. You will play a key role in delivering exceptional customer experiences through timely and accurate responses to customer inquiries.

Key Responsibilities:

  • Voice Support
  • Respond to inbound customer calls in a professional and friendly manner, addressing inquiries, complaints, and technical issues.
  • Provide clear, accurate, and timely information regarding products and services in English.
  • Assist customers in troubleshooting problems and guiding them through solutions over the phone.
  • Maintain a high level of service excellence on all calls.
  • Non-Voice Support
  • Handle customer support requests via email, live chat, and other digital channels, ensuring prompt and accurate responses.
  • Maintain thorough documentation of customer interactions and resolutions in English.
  • Collaborate with other departments (e.g., technical, sales, or billing teams) to address complex customer issues.
  • Issue Resolution
  • Effectively resolve customer issues in a timely and professional manner, ensuring customer satisfaction.
  • Identify recurring issues and collaborate with the appropriate teams to suggest improvements.
  • Multitasking and Efficiency
  • Manage multiple customer inquiries simultaneously across voice and non-voice channels without compromising the quality of service.
  • Maintain key performance metrics such as response time, resolution time, customer satisfaction, and first call resolution.
  • Knowledge Management
  • Stay up to date with the company's products, services, and policies.
  • Provide accurate feedback to management on common customer issues or areas for improvement.

Requirements:

  • Strong communication and interpersonal skills
  • Ability to work under pressure and manage multiple tasks simultaneously
  • Excellent problem-solving and analytical skills
  • Familiarity with customer relationship management software
  • English language proficiency

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment

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