Business Development Liaison

3 days ago

Anantapur, Andhra Pradesh, India beBeeProject Full time ₹ 8,00,000 - ₹ 12,00,000
Project Coordinator

This is a unique opportunity to work with a cutting-edge media services and software solutions partner.

The role of project coordinator is a key position in our organization, requiring strong customer service skills and the ability to escalate issues effectively. As a project coordinator, you will be responsible for representing the face of our company to clients, providing quality customer interaction through incoming tickets and escalating key issues to our developers in a timely fashion.

Key Responsibilities:

  • Respond to client tickets in a timely manner, providing key customer attention and care to address all questions and concerns.
  • Understand and escalate software bugs and issues to developers, closing out the issue with the client once resolved.
  • Learn new features of our software, writing help documentation articles to support our clients.
  • Liaison between internal departments to close out and understand issues with clients.
  • Derive metrics and stats from our ticketing system to generate reports on time to resolution, classification, and other key information on client tickets.
  • Utilize SQL to query our database, pulling key information when investigating issues and questions from clients.

Required Skills and Qualifications:

A bachelor's degree in a related field of study, along with [1] + years of experience in a customer service role, and [1] + years in managing relationships and expectations with SaaS products.

Desirable Skills:

  • Zendesk.
  • Customer support experience.
  • Userpilot.
  • MySQL database.
  • Google Suite (Docs, Sheets).
  • Microsoft Office Suite (Word, Excel).
  • Microsoft Teams.
  • Jira.
  • Slack.

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