Customer Support Lead

6 days ago


Kolkata, West Bengal, India beBeeCustomer Full time ₹ 7,50,000 - ₹ 12,00,000
Job Title: Customer Support Lead

The ideal candidate will be responsible for guiding onboarding processes, fostering mentorship and collaboration with individuals. They will analyze performance metrics, provide regular feedback, and oversee preparation for placement activities.

This role necessitates exceptional written and spoken communication skills, high customer-centricity, adept problem-solving abilities, and effective internal communication management.

Key responsibilities include:

  • Onboarding candidates and familiarizing them with program parameters
  • Understanding candidate expectations and providing guidance to achieve their objectives
  • Maintaining candidates updated via various channels and managing a database of their history
  • Providing lagging candidates with regular feedback and motivation
  • Managing preparation for placement activities and serving as the liaison between the program team and participants

This is an exciting opportunity for someone who enjoys motivating people, prioritizes customer satisfaction, and thrives in dynamic business environments.



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