Customer Support Executive

3 weeks ago

Kolkata, West Bengal, India AUGMENTIVE BUSINESS 7 SOLUTIONS PRIVATE LIMITED Full time
Job Description for Customer Support Executive (Blended Process)Position: Customer Support Executive - Blended - Voice and Non-VoiceLocation: KolkataJob Mode: Work From OfficeNotice Period: Immediate Joiners PreferredShifts: Flexible/Rotational (Evening & Night – US timings)Compensation: ₹23,000 CTCJob DescriptionWe are looking for enthusiastic and adaptable Customer Support Executive to join our blended process (voice & non-voice). This role is ideal for both freshers and experienced candidates who are comfortable with customer interactions and working in odd-hour shifts. The position requires excellent communication skills, a proactive approach, and the ability to deliver a seamless customer experience.Job ResponsibilitiesHandle inbound and outbound calls, along with non-voice queries (emails/chats).Provide accurate and timely information to customers and resolve queries effectively.Maintain professionalism and empathy during customer interactions.Record and update customer details in internal systems with accuracy.Adhere to company policies, quality standards, and shift schedules.Eligibility CriteriaEducation: Graduate/Undergraduate (any discipline).Experience: Freshers and experienced candidates are welcome.Skills: Strong communication skills and willingness to work in a blended (voice + non-voice) process.Shifts: Comfortable working in rotational evening/night shifts (post 10 PM to before 6 AM).Transport: One-way cab facility available within transport boundary (residence to TP Office, Salt Lake).Availability: Immediate joiners preferred.More information about this Customer Support Executive - Blended - Voice and Non-Voice JobPlease go through the below FAQs to get all answers related to the given Customer Support Executive - Blended - Voice and Non-Voice jobWhat are the job requirements to apply for this Customer Support Executive - Blended - Voice and Non-Voice job position? Ans: A candidate must have a minimum of 0 to 3+ year experience as an Customer Support Executive - Blended - Voice and Non-Voice What is the qualification for this job? Ans: The candidate can be a Graduate from any of the following: BA What is the hiring Process of this job? Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.This Customer Support Executive - Blended - Voice and Non-Voice is a work from home job? Ans: No ,its not a Work from Home Job. How many job vacancies are opening for the Customer Support Executive - Blended - Voice and Non-Voice position? Ans: There are immediate 1 job openings for Customer Support Executive - Blended - Voice and Non-Voice in our Organisation.

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