Customer Support Excellence Lead

4 days ago

Kolkata, West Bengal, India beBeeSupport Full time ₹ 15,00,000 - ₹ 20,00,000

Job Summary:

We are seeking a Customer Support Excellence Lead to provide exceptional support to our customers, drive technical issue resolution, and enhance customer satisfaction.

About the Role:

  • Deliver high-quality written and verbal communication skills to effectively convey technical concepts to customers
  • Multitask in a fast-paced environment with strong analytical and problem-solving abilities
  • Analyze issues, identify root causes, and develop logical recommendations for process improvements
  • Collaborate cross-functionally and across time zones to meet business objectives
  • Experience working with support ticketing systems and intermediate understanding of technical systems, APIs, and databases

Key Responsibilities:

  1. Foster a proactive and self-motivated approach to driving customer support excellence
  2. 5+ years of experience in SaaS technical support, customer operations, or similar project-focused roles

Benefits:

This role offers opportunities for growth, learning, and professional development in a dynamic and supportive team environment.

How You'll Make an Impact:

As a Customer Support Excellence Lead, you will play a critical role in shaping the customer experience, driving process improvements, and contributing to the success of our organization.

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