
Technical Customer Support Lead
4 days ago
We are seeking a motivated and experienced Technical Support Lead to drive customer support excellence and process improvements.
Job OverviewThe successful candidate will play a key role in delivering exceptional customer service and support, leveraging strong analytical skills to identify trends and resolve complex issues.
Key Responsibilities- Self-motivated with a strong sense of ownership and passion for improving customer support processes
- Excellent written and verbal communication skills with ability to convey technical concepts clearly and professionally
- Highly organized with ability to manage multiple priorities in a fast-paced environment
- Strong analytical skills with proficiency in Excel and ability to work with large data sets
- Skilled at identifying root causes and structuring logical recommendations for operational improvements
- 5-7 years experience in SaaS technical support or similar roles
- Intermediate understanding of technical systems, APIs, and SQL
- Experience working with support ticketing systems such as Jira Service Desk
- Familiarity with customer invoicing, billing, or finance operations in a SaaS or B2B environment
This is an exciting opportunity to join our team and contribute to delivering exceptional customer support and building long-term relationships with clients.
-
Customer Support Excellence Lead
4 days ago
Kolkata, West Bengal, India beBeeSupport Full time ₹ 15,00,000 - ₹ 20,00,000Job Summary:We are seeking a Customer Support Excellence Lead to provide exceptional support to our customers, drive technical issue resolution, and enhance customer satisfaction.About the Role:Deliver high-quality written and verbal communication skills to effectively convey technical concepts to customersMultitask in a fast-paced environment with strong...
-
Customer Support Lead
6 days ago
Kolkata, West Bengal, India beBeeCustomer Full time ₹ 7,50,000 - ₹ 12,00,000Job Title: Customer Support LeadThe ideal candidate will be responsible for guiding onboarding processes, fostering mentorship and collaboration with individuals. They will analyze performance metrics, provide regular feedback, and oversee preparation for placement activities.This role necessitates exceptional written and spoken communication skills, high...
-
Technical Support Specialist
2 weeks ago
Kolkata, West Bengal, India beBeeTechnical Full time ₹ 1,04,000 - ₹ 1,30,878Job Title: Technical Support SpecialistWe are seeking a skilled technical support specialist to deliver exceptional customer experiences through expert technical assistance. This role requires a strong technical background, excellent problem-solving skills, and a passion for customer service.Key Responsibilities:Provide timely and effective technical support...
-
Leading Technical Sales Engineer
2 weeks ago
Kolkata, West Bengal, India beBeeTechnical Full time ₹ 40,00,000 - ₹ 50,00,000We are seeking a dynamic professional to contribute to the success of our rapidly growing business.Key Responsibilities:Play an integral role in new business solution pitches and foster long-term relationships with enterprise customersAssist in qualifying sales leads from a technical standpoint, provide technical resources on sales calls and educate...
-
Technical Customer Support Specialist
7 days ago
Kolkata, West Bengal, India beBeeProfessional Full time ₹ 8,00,000 - ₹ 15,00,000Customer Support Role OverviewWe are seeking a highly skilled and experienced Customer Support professional to join our team.Key Responsibilities:Deliver exceptional customer service by actively participating in support of incoming calls, demonstrating empathy for customer issues.Utilize judgment, training resources, and knowledge base to provide consistent...
-
Technical Support Representative
4 days ago
Kolkata, West Bengal, India Infiflex Technologies Pvt. Ltd. Full time ₹ 4,00,000 - ₹ 8,00,000 per yearOverview: We are hiring a full-time, on-site Technical Support Associate in the Greater Kolkata Area. You'll provide support for email solutions. You will troubleshoot issues, use analytical skills to resolve queries, and deliver excellent customer service. Responsibilities:Provide technical support for email systems (POP, IMAP). Troubleshoot and resolve...
-
Technical Support Engineer
5 days ago
Kolkata, West Bengal, India Logistifie Full timeApplications are open only for candidates based in Kolkata About Logistifie Logistifie is building the next-generation chauffeur, limo, and taxi dispatch SaaS platform designed to deliver world-class reliability, scalability, and performance for mobility businesses globally. We are a fast-growing startup where innovation, customer experience, and...
-
Technical Support Representative
2 weeks ago
Kolkata, West Bengal, India beBeeCustomerService Full time ₹ 6,00,000 - ₹ 12,15,000Job Description">As a Technical Support Specialist, you will be the frontline representative for consumer products. Your primary responsibility is to assist customers with technical issues related to windows software, hardware, and services.You'll provide timely and effective solutions, ensuring a positive customer experience.",
-
Customer Support Specialist
2 weeks ago
Kolkata, West Bengal, India beBeeSupport Full time US$ 72,000 - US$ 1,29,000Customer Support SpecialistWe are seeking a Customer Support Specialist to join our team. This is a full-time remote role that involves providing exceptional customer service, managing online support requests, and delivering technical support to resolve customer issues efficiently.Key Responsibilities:Provide timely and effective responses to customer...
-
Technical Customer Advocate
2 weeks ago
Kolkata, West Bengal, India beBeeAdvocate Full time ₹ 8,00,000 - ₹ 16,00,000Job Title: Technical Customer AdvocateWe are seeking a skilled technical customer advocate to collaborate with cross-functional teams and provide exceptional support to customers worldwide.Key Responsibilities:Analyze customer inquiries to identify root causes of issues.Develop an understanding of Azure Platform architecture and online services...