Technical Customer Advocate

2 days ago


Kolkata, West Bengal, India beBeeAdvocate Full time ₹ 8,00,000 - ₹ 16,00,000
Job Title: Technical Customer Advocate

We are seeking a skilled technical customer advocate to collaborate with cross-functional teams and provide exceptional support to customers worldwide.

  • Key Responsibilities:
  • Analyze customer inquiries to identify root causes of issues.
  • Develop an understanding of Azure Platform architecture and online services concepts.
  • Communicate next steps and status to inspire confidence in our customers.
  • Collaborate with technical teams to resolve complex issues.

The ideal candidate will possess excellent communication skills, strong analytical abilities, and the ability to effectively interact with customers.

This is an exciting opportunity for a motivated individual to join our team and contribute to delivering world-class customer support experiences.

Required Skills:
  • Technical Skills:
  • Azure Platform architecture and design principles.
  • Online services and commerce platform concepts.
  • Order to Cash operations and general billing processes.

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