Senior Client Manager

3 weeks ago

Mumbai, Maharashtra, India NTT DATA Full time

Job Description

Make an impact with NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100, and our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.

Your day at NTT DATA

The primary responsibility of the Senior Client Manager is to take full ownership of their assigned accounts. Their key focus is to manage and grow relationships to drive land, expansion, and renewals across all solutions within assigned accounts. They are required to pursue leads identified by aligned lead generation representatives.

Key Roles and Responsibilities:

  • Manage and grow relationships to drive land, expansion, and renewals across all solutions within assigned accounts in segment 3.
  • Pursue leads identified by aligned Lead Generation Reps.
  • Minimise churn and maximise retention in assigned accounts.
  • Drive client satisfaction throughout the entire lifecycle of the clients' buying process.
  • Generate demand by assisting clients to identify current needs and then effectively articulate how NTT DATA can add value through our services and solutions.
  • Influence and work closely with vendors to achieve required results.
  • Use NTT DATA's sales tools and methodology to effectively manage accounts, opportunities, pipelines, and forecast.
  • Take ownership of a range of clients within the assigned segment.
  • Develop open and effective channels of communication with each client within the assigned account.
  • Encourage revenue growth by inspiring clients to additional services.
  • Become the reliable point of contact for clients required to establish a strong business relationship.

Knowledge, Skills and Attributes:

  • Sales business acumen - Skills supporting successful selling through organisational and business outcome mindset. Success will require focusing on planning, leveraging tools and data, and concentrating on NTT DATA business requirements. Developing the skills to understand your client's business (including commercial and financial aspects) in order to bring value to them from NTT DATA's portfolio of services.
  • Sales client engagement and management - Skills used to effectively manage and analyze the client throughout the client lifecycle, with the goal of improving client relationships and driving sales growth. Success will require detailed understanding of client needs, effective sales planning, and building trust, all while managing to client expectations. Developing the skills required to know your client, building effective and lasting relationships with them and to be seen as a trusted advisor.
  • Sales solution skills - Knowledge of NTT DATA's offerings, client applications, use cases, and market trends and the skill to apply them to individual client and prospect situations that positions the sales team member as an expert client advisor. Success will require the ability to link NTT DATA offerings, including high-value services to specific client and prospect needs and outcomes.
  • Sales pursuit - Skills and knowledge that enable a sales team member to create success by identifying and advancing opportunities at assigned prospects and clients. Success will require both individual ownership as well as accountability for coordinating internal and external resources in order to close sales opportunities.

Academic Qualifications and Certifications:

  • Relevant Degree or Advanced Diploma
  • Post-graduate qualification would be advantageous
  • Relevant vendor certifications

Required Experience:

  • Advanced experience in a similar role in a similar environment
  • Advanced experience in a sales environment and/or customer service role
  • Advanced sales and client engagement experience coupled with a good understanding of business, sourcing, and technology market
  • Advanced experience negotiating with clients and vendors
  • Advanced experience with business to business and business to consumer sales techniques
  • Experience providing mentoring and coaching to less experienced client managers
  • Advanced experience analysing commercial information
  • Experience working with Salesforce.com contact platform

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100, and our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us.

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