Senior Client Service Manager
1 month ago
Are you looking for a career that will take you to the top? Do you want to experience the possibilities of working with a global leader in the financial industry? HSBC offers opportunities, support, and rewards that will take you further.
Principal ResponsibilitiesAs a Senior Client Service Manager, you will be responsible for providing consistent delivery of top-quality service to corporate clients and achieving the overall business objective of wallet growth. You will work closely with the Client Service Team leader to align with the global model and business objectives of Global Payment Solutions.
You will be responsible for:
- Managing client queries and retaining the HSBC wallet
- Aligning with the global model and business objectives of GPS
- Working with the Client Service Team leader on client communications, staff training, and development, technology implementation, and client surveys
- Contributing to the achievement of strategic direction given by the Client Service Head for consistent delivery of top-quality and market-leading Client Service functions for regional/global clients
- Compliance with all applicable laws, regulations, and Global Standards by the CS team
- Contribution towards achievement of local/regional/global targets of CS
- Support to the Team Leader GPS Client Services and Country Head of Client Services in driving a culture of long-term, high-quality needs-based solutions for Clients, setting a market-leading standard for client service/experience
To be successful in this role, you will need:
- Bachelor's degree in business or a related field with work experience
- Excellent knowledge and experience in managing client under Transaction Banking
- Front-line customer handling experience preferred
- High commitment to service excellence and client relationship management
- Strong knowledge of back-end Operations process
- A passion for serving clients and managing clients
- Strong interpersonal, influencing, and communication skills
- Strong relationship-building skills
- Overall 3-5 years of experience in transaction banking
Mandatory to successfully complete Anti-Money Laundering and Sanctions training and post-course assessment, as required.
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