Delta Technology Application Support Engineer
2 weeks ago
We are a company that thrives on innovation and technology, delivering exceptional services and solutions to businesses worldwide. Our mission is to be a value-driven organization, respected for our transparency and commitment to excellence.
Job OverviewWe are seeking a seasoned Application Support Engineer to join our team. This role involves managing and overseeing application support during night shifts, ensuring optimal application performance, and addressing security and compliance concerns.
Key Responsibilities- Lead incident management, troubleshooting, and log analysis to resolve technical issues efficiently.
- Perform system monitoring using tools like SolarWinds and Dynatrace to identify and rectify system performance issues.
- Manage and update the knowledge base to document solutions and best practices.
- Use Bash and PowerShell scripting to automate tasks and improve efficiency in support processes.
- Conduct SQL and T-SQL queries for database troubleshooting and performance optimization.
- Oversee security and compliance management to ensure adherence to internal policies and external regulations.
- Collaborate with teams across departments to maintain seamless system support during night shifts.
- 8+ years of experience in application support and technical troubleshooting.
- Proven expertise in incident management, log analysis, and system monitoring.
- Experience with monitoring tools such as SolarWinds or Dynatrace.
- Proficient in scripting languages such as Bash or PowerShell.
- Hands-on experience with SQL, T-SQL, and database management.
- Solid understanding of security and compliance management.
- Good to have ITIL certification.
- Strong problem-solving skills, attention to detail, and the ability to work night shifts effectively.
Hyderabad, India (work from DeltaTech Headquarters)
Shift TimingsAnywhere between 05:00 PM to 05:00 AM IST or 07:30 AM to 07:30 PM EST (9 hours shift/resource)
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