Quality Control Team Lead

4 weeks ago

Hyderabad, Telangana, India Delta Capita Full time

About the Role

We are seeking a highly skilled and experienced Quality Control Team Lead to join our Client Lifecycle Management (CLM) Managed Service Business. As a Quality Control Team Lead, you will be responsible for the management of a small to medium-sized group of KYC analysts, ensuring the quality of KYC files and delivering high-quality work within project deadlines.

Key Responsibilities:

  • Leading, coaching, and supporting a team of KYC analysts, including performance management.
  • Performing sign-off/QC for KYC files and ensuring compliance with client expectations and contractual service level agreements (SLAs).
  • Ensuring the quality of the team's KYC files and delivering training and guidance where needed.
  • Analysing MI to identify risks, issues, and drive the pipeline of work and performance management on the team.
  • Acting as the first point of contact for escalations and issues from the team and providing solutions/guidance.
  • Acting in an SME capacity for the team.
  • Proactively engaging with key stakeholders to deliver project work within agreed SLAs.
  • Capacity management, including prioritisation.
  • Assisting in defining procedures, processes, standards, and best practices to ensure efficiency/continuous improvement.
  • Working with the team to identify any material trends for ongoing quality and cycle time improvement.
  • Conducting performance reviews and giving constructive feedback.

Requirements

Essential Skills/Experience

  • Demonstratable team lead and people management experience.
  • Demonstratable QC/QA experience delivering high-quality work.
  • KYC SME level knowledge across low to high-risk jurisdictions and both complex and non-complex structures.
  • Proven experience of PEPs, Sanctions, and Negative Media screening.
  • Proven experience in performing financial crime risk assessments of clients.
  • Ability to multitask and prioritize competing demands.
  • Attention to detail.
  • Strong knowledge and experience of best practices in building and maintaining KYC processes.
  • Understanding of key controls, compliance/AML, investigation functions in the banking industry.
  • Excellent understanding of the end-to-end KYC and client on-boarding processes.
  • Excellent communicator, able to effectively and professionally communicate with stakeholders and clients.
  • Experience in a client-facing role.
  • Flexible with shift timings and work from office.
  • A Graduate in any discipline.

Desirable Skills:

  • Prior experience in AML/KYC operations.

About Delta Capita

Delta Capita is a global managed services, consulting, and solutions provider with a unique combination of experience in Financial Services and technology innovation capability. Our mission is to reinvent the financial services value chain, providing technology-based mutualized services for financial institutions for non-differentiating services.

Our Offerings

  • Managed Services
  • Consulting & Solutions
  • Technology

Why Work with Us

Delta Capita is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, colour, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity, and/or expression, veteran status, genetic information, or any other status protected by applicable law.

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