Quality Control Team Lead

6 days ago


Hyderabad, Telangana, India Delta Capita Full time

About the Role

We are seeking a highly skilled and experienced KYC Quality Controller to join our Client Lifecycle Management (CLM) Managed Service Business. As a key member of our team, you will be responsible for managing a small to medium-sized group of KYC analysts, ensuring the quality of KYC files, and driving operational efficiency.

Key Responsibilities:

  • Lead, coach, and support a team of KYC analysts, including performance management.
  • Perform sign-off/QC for KYC files and ensure compliance with client expectations and contractual service level agreements (SLAs).
  • Develop and implement quality control processes to ensure high-quality KYC files.
  • Collaborate with stakeholders to deliver project work within agreed SLAs.
  • Conduct performance reviews and provide constructive feedback.

Requirements

Essential Skills/Experience

  • Demonstrable team lead and people management experience.
  • Proven experience in KYC quality control and assurance.
  • Strong knowledge of KYC processes and regulatory requirements.
  • Excellent communication and interpersonal skills.
  • Ability to multitask and prioritize competing demands.

Desirable Skills:

  • Prior experience in AML/KYC operations.

About Delta Capita

Delta Capita is a global managed services, consulting, and solutions provider with a unique combination of experience in Financial Services and technology innovation capability. Our mission is to reinvent the financial services value chain, providing technology-based mutualized services for financial institutions for non-differentiating services.

Our Culture

We are committed to creating a diverse and inclusive work environment that values and respects our employees. We believe in fostering a culture of innovation, collaboration, and continuous learning.



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