Quality Control Team Lead
6 days ago
About the Role
We are seeking a highly skilled and experienced KYC Quality Controller to join our Client Lifecycle Management (CLM) Managed Service Business. As a key member of our team, you will be responsible for managing a small to medium-sized group of KYC analysts, ensuring the quality of KYC files, and driving operational efficiency.
Key Responsibilities:
- Lead, coach, and support a team of KYC analysts, including performance management.
- Perform sign-off/QC for KYC files and ensure compliance with client expectations and contractual service level agreements (SLAs).
- Develop and implement quality control processes to ensure high-quality KYC files.
- Collaborate with stakeholders to deliver project work within agreed SLAs.
- Conduct performance reviews and provide constructive feedback.
Requirements
Essential Skills/Experience
- Demonstrable team lead and people management experience.
- Proven experience in KYC quality control and assurance.
- Strong knowledge of KYC processes and regulatory requirements.
- Excellent communication and interpersonal skills.
- Ability to multitask and prioritize competing demands.
Desirable Skills:
- Prior experience in AML/KYC operations.
About Delta Capita
Delta Capita is a global managed services, consulting, and solutions provider with a unique combination of experience in Financial Services and technology innovation capability. Our mission is to reinvent the financial services value chain, providing technology-based mutualized services for financial institutions for non-differentiating services.
Our Culture
We are committed to creating a diverse and inclusive work environment that values and respects our employees. We believe in fostering a culture of innovation, collaboration, and continuous learning.
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