Delta Technology
3 weeks ago
About us :
Realizing Possibilities - We connect dots between Technology, Products and Business. Founded in 2006, Delta Technology & Management Services Pvt. Ltd is a company with a steady and strong focus on innovation and technology to deliver the best services and new age solutions that help enterprises of all sizes around the globe.
Our aim is to be an organization of value, respect and extreme transparency and to continuously innovate, improve and deliver efficient and effective business solutions.
Delta is constantly striving to add value to clients' businesses through streamlined technology resources and solutions, as well as business process outsourcing. The last 17 years have been a testament to our commitment to excellence and the relentless pursuit of innovation.
Delta Technology has not just adapted to change; it has embraced it, leading us to where we are today a global business born out of a dream, nurtured by dedication, and flourishing as a beacon of success. The best chapters are yet to come.
Position Overview :
We are looking for a seasoned Application Support Engineer with good experience to manage and oversee application support during night shifts. The individual will take charge of incident management, troubleshoot issues, and perform system monitoring.
This role involves working closely with the operations team to ensure optimal application performance, managing the knowledge base, and addressing security and compliance concerns.
The candidate must have strong hands-on technical expertise in system monitoring, scripting, and database management, along with a solid foundation in ITIL processes.
Principal Responsibilities :
- Lead Incident Management, troubleshooting, and log analysis to resolve technical issues swiftly.
- Perform System Monitoring using tools like SolarWinds and Dynatrace to identify and rectify system performance issues.
- Manage and update the Knowledge Base to document solutions and best practices.
- Use Bash and PowerShell scripting to automate tasks and improve efficiency in support processes.
- Conduct SQL and T-SQL queries for database troubleshooting and performance optimization.
- Oversee Security and Compliance Management to ensure adherence to internal policies and external regulations.
- Collaborate with teams across departments to maintain seamless system support during night shifts.
Preferred Skills and qualification :
- 8+ years of experience in application support and technical troubleshooting.
- Proven expertise in Incident Management, log analysis, and system monitoring.
- Experience with monitoring tools such as SolarWinds or Dynatrace.
- Proficient in scripting languages such as Bash or PowerShell.
- Hands-on experience with SQL, T-SQL, and database management.
- Solid understanding of Security and Compliance Management.
- Good to have ITIL Certification.
- Strong problem-solving skills, attention to detail, and the ability to work night shifts effectively.
Shift timings : Anywhere between 05:00 PM to 05:00 AM IST or 07:30 AM to 07:30 PM EST (9 hours shift/resource).
Location : Hyderabad (Work from DeltaTech Headquarters).
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