Customer Service Liaison
3 days ago
Job Summary:
MatchAwards is seeking a skilled Customer Service Representative to deliver exceptional experiences to our users on our AI-driven social media platform focused on economic development in underprivileged areas.
Key Responsibilities:
- Account Setup Assistance: Guide new users in creating optimized accounts to increase awards for contracts, grants, and loans.
- Platform Engagement: Engage directly with users on our social media platform, providing prompt assistance for inquiries and concerns.
- Support Management: Manage customer support interactions via our internal ticketing system, live chat, conferencing, and phone.
- Platform Testing: Utilize in-house tools for beta testing to ensure our platform operates smoothly.
- Data Analysis: Analyze data to detect trends, pinpoint issues, and identify areas for improvement.
- Bug Tracking: Track and report potential platform bugs from user feedback, coordinating with the development team for solutions.
Qualifications:
- Experience: At least three years of experience or relevant education in social media.
- Tools: Proficiency with various remote Internet tools such as VPN, CRM, and monitoring tools.
- Digital Marketing: Proficiency in digital marketing tools and platforms, including Hootsuite and Google Analytics.
- Communication: Excellent English communication skills, both written and spoken.
- Independence: Self-motivated, responsible, and able to work independently in a remote setting.
- Multilingual: Multilingual skills (native or through tools like Google Translate/AI) are a plus.
Salary Range: $34,000 - $40,000
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