Customer Service Representative

2 months ago


Nagpur, Maharashtra, India Actics Technologies Pvt Ltd Full time

Job Summary

Actics Technologies Pvt Ltd is seeking a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for handling incoming calls, resolving customer complaints, and providing exceptional service to our clients.

Key Responsibilities

  • Answer and resolve customer inquiries in a timely and professional manner.
  • Respond to customer complaints and concerns in a empathetic and solution-oriented approach.
  • Meet and exceed sales targets by upselling and cross-selling products and services.
  • Stay updated on market trends and competitor activity to provide informed advice to customers.
  • Identify customer needs and provide tailored solutions through our products and services.
  • Build and maintain positive relationships with customers through regular communication and follow-up.
  • Conduct regular meetings with customers to discuss progress and performance expectations.
  • Maintain accurate records of customer interactions and sales activities.

Requirements

  • Graduation or equivalent qualification.
  • Prior experience working in a customer-facing role or sales environment.
  • Sales-related training and experience.
  • Proficiency in computer software and systems.
  • Knowledge of cultural norms and diverse perspectives.
  • Ability to adapt communication style to suit customer needs.
  • Excellent interpersonal, research, and record-keeping skills.
  • Capacity to receive criticism without internalizing it.

What We Offer

Salary: ₹8,000 - ₹12,000 per month



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