Customer Service Representative
2 months ago
Job Summary
Actics Technologies Pvt Ltd is seeking a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for handling incoming calls, resolving customer complaints, and providing exceptional service to our clients.
Key Responsibilities
- Answer and resolve customer inquiries in a timely and professional manner.
- Respond to customer complaints and concerns in a empathetic and solution-oriented approach.
- Meet and exceed sales targets by upselling and cross-selling products and services.
- Stay updated on market trends and competitor activity to provide informed advice to customers.
- Identify customer needs and provide tailored solutions through our products and services.
- Build and maintain positive relationships with customers through regular communication and follow-up.
- Conduct regular meetings with customers to discuss progress and performance expectations.
- Maintain accurate records of customer interactions and sales activities.
Requirements
- Graduation or equivalent qualification.
- Prior experience working in a customer-facing role or sales environment.
- Sales-related training and experience.
- Proficiency in computer software and systems.
- Knowledge of cultural norms and diverse perspectives.
- Ability to adapt communication style to suit customer needs.
- Excellent interpersonal, research, and record-keeping skills.
- Capacity to receive criticism without internalizing it.
What We Offer
Salary: ₹8,000 - ₹12,000 per month
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