IT Service Delivery Expert
4 days ago
About Arcent
Arcent is a leading provider of cutting-edge technology solutions, and we're looking for a seasoned IT Support Engineer to join our team.
Job Overview:
We're seeking a highly skilled IT Support Engineer to deliver top-notch technical support to our customers. The ideal candidate will have extensive experience in resolving technical issues, providing user training, and maintaining accurate records of incidents and service requests.
Responsibilities:
- Offer 24/7 technical assistance to customers via phone, chat, and email
- Resolve technical issues with initial level support
- Record incidents and service requests in the ticketing tool based on priority, seriousness, and categorization
- Elevate complex issues to suitable teams for additional resolution
- Maintain precise records and meet productivity benchmarks
- Boost customer satisfaction through responsive support
Requirements:
- Expertise in handling calls, chats, and emails from diverse clients
- Detailed understanding of desktop and user support
- Familiarity with PC OS, software, and hardware troubleshooting
- Ability to prioritize tasks efficiently
Pay and Benefits:
- A competitive annual salary ranging from $60,000 to $80,000, contingent upon location and experience
- Regular training and career advancement opportunities
- An inviting work atmosphere with team-oriented culture
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