Customer Service Representative

3 weeks ago


Nagpur, Maharashtra, India Amazon Development Centre (India) Private Limited Full time
Work from Home with Amazon

Role: Customer Service Associate
Job Type: Seasonal (Contractual)
Location:Work from home in India, remote opportunities available.

Job Summary:
Amazon is seeking a Customer Service Associate to join our team. As a Customer Service Associate, you will be the first point of contact for our customers, answering their requests through phone, chat, and/or email. You will use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers.

Key Responsibilities:
  • Provide exceptional customer service through phone, chat, and/or email.
  • Use Amazon's tools to navigate, research, and review solutions.
  • Communicate effectively with customers to resolve their queries.
  • Work in a high-energy environment, multi-tasking and prioritizing tasks as needed.

What We Offer:
  • Medical insurance
  • Pension plan
  • Internet allowance
  • Lifestyle benefits and retail discounts through our Amazon Extras program
  • Expert training and ongoing opportunities to learn more and develop your skills

Requirements:
  • Hard-working, articulate, and detail-oriented
  • Friendly and customer-focused in every situation
  • Ability to learn quickly and embrace change
  • Comfortable multi-tasking in a high-energy environment.

How to Apply:
Click on the link below to start the application process. You'll need to allow 3 hours to complete the full application, including assessments which will evaluate your suitability for the role. You will have the option to save your application during the process and return to it if necessary. We recommend using a laptop/desktop computer in order to get the best experience.

What to Expect:
If successful, we will contact you about next steps. Our Customer Service team is a key part of achieving Amazon's mission to be Earth's most customer-centric company. We approach things differently here, focusing on problem-solving and delivering exceptional support experiences for our customers.

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