IT Service Management Professional

1 day ago

Hyderabad Secunderabad Telangana, India beBeeServicenowTechnicallead Full time ₹ 15,00,000 - ₹ 25,00,000

Job Summary

We are seeking a highly skilled and experienced ServiceNow Technical Lead to join our team. As a key member of our technical leadership, you will be responsible for driving the development and implementation of ServiceNow solutions across the organization.

About the Role

  • Contribute to strategic planning and roadmapping to align with organizational goals and objectives.
  • Lead the full SDLC process, including requirements gathering, analysis, design, coding, testing, training, and operational support using agile methodologies.
  • Collaborate with stakeholders to translate business requirements into functional requirements within ServiceNow.
  • Design and develop innovative solutions to enhance IT service requests in Service Request Management module.
  • Provide timely support for any implementation and performance issues reported on the ServiceNow platform.
  • Configure Email Notifications and Alerts to notify users about specific activities in the system.
  • Develop User Interfaces to Configure and maintain Forms, Lists, Views, UI Policy, UI Scripts, UI Actions, View Rules, Welcome Page Content, Map Pages, and other UI elements for ServiceNow modules.
  • Perform environmental promotional activities from Dev to Stage and Test.
  • Designed various custom ServiceNow reports for enhancing higher level management for monitoring the performance of various support teams.

Requirements

  • SME in ServiceNow system applications and custom applications.
  • Create, maintain, and enhance Incident Management, Problem Management, Service Request Management, Service Catalog, Knowledge Management, Self-Service Portals.
  • Create and configure Business Rules, UI Policies, UI Actions, Client Scripts, and ACLs including advanced scripting.
  • Proven experience as a ServiceNow Developer with expertise in Flow Designer.
  • Build and maintain automated workflows using Flow Designer.
  • Optimize and troubleshoot existing workflows to ensure efficiency and scalability.
  • Experience designing, building, and maintaining integration using Integration Hub, REST, SOAP web services.
  • Experience in Email notifications.
  • Responsible for standard configuration, user administration, security, workflow, data management, and integrations.
  • Activate a plug-in, build reports, gauges, and homepages.
  • Set up Service Level Agreements (SLAs) and monitor SLA workflows.
  • Aiding in translating business requirements into technical requirements.
  • Experience working in Agile/Scrum methodologies.

Qualifications

  • SME in ServiceNow system applications and custom applications.
  • Total 5-8 years of experience needed.
  • Bachelors degree or equivalent degree and work experience is required.
  • Bachelors degree with Minimum 5 years of ServiceNow platform experience.
  • ServiceNow Certified Systems Administrator - Mandatory.
  • ServiceNow Certified Application Developer.
  • ServiceNow Certified Implementation Specialist - ITSM (preferred).
  • ITIL4 Certified.

Benefits

You will have the opportunity to work with a cutting-edge technology like ServiceNow and contribute to its growth and development. You will also have access to ongoing training and professional development opportunities to help you achieve your career goals.

About Us

We are a dynamic and forward-thinking organization that values innovation and excellence. We offer a collaborative and supportive work environment where you can grow and succeed.

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