IT Service Management Professional

5 days ago

Hyderabad Secunderabad Telangana, India beBeeService Full time ₹ 1,04,000 - ₹ 1,30,878
Job OpportunityAbout the Role

We are seeking a highly skilled and experienced IT Service Management (ITSM) professional to join our team. As a Senior Associate, SAP Service Mgt, you will be responsible for defining and enforcing standards across incident, change, and problem management.

The ideal candidate will have in-depth knowledge of ITIL 4.0+ standards and their application in enterprise support environments. Experience with release and change management in Agile environments is also essential.

You will work closely with business stakeholders to ensure alignment of support and service activities with organizational needs. Strong analytical, organizational, and interpersonal skills are required for this role.

Key Responsibilities
  • Define and enforce standards for incident, change, and problem management
  • Implement and govern standardized Runbooks to productize services across the value chain
  • Govern and enhance ITSM tools and processes in alignment with ITIL 4.0+ principles
  • Lead AMS operations standardization efforts, including backlog triaging, incident handling, and cross-functional alignment with AMS Partners
  • Facilitate cross-team collaboration to drive high-quality, scheduled releases in adherence to Agile principles and business requirements
Requirements
  • Bachelor's degree or equivalent experience in Technical, IT Service Management, System Administration, Infrastructure, or Business-related fields
  • 5+ years of experience in ITSM/AMS governance roles, ideally in the Finance, Order to Cash, or Manufacturing domains
  • Familiarity with SAP ecosystems preferred
  • Proven experience with release and change management in Agile environments
  • Background in continuous improvement and automation initiatives
Benefits
  • Opportunity to work with a talented team of professionals
  • Chance to develop your skills and expertise in ITSM
  • Flexible working hours and occasional remote work options
How to Apply

If you are a motivated and experienced ITSM professional looking for a new challenge, please submit your application.

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