Senior Customer Interaction Manager

1 week ago


Durgapur, West Bengal, India beBeeCustomer Full time ₹ 8 - ₹ 12
Customer Service Representative

This role involves managing customer interactions, providing solutions-based approaches and educating customers on products and services. Key responsibilities include:

Key Responsibilities:
  • Manage all customer interactions in accordance with parameters.
  • Demonstrate ownership of calls when contacted by customers.
  • Respond to customers in an appropriate tone and language.
  • Offer a solution-based approach for all customer interactions.
  • Educate customers at every opportunity.
  • Maintain knowledge of product systems, processes and policies.
  • Adhere to scheduled shifts and activities.
  • Capture customer details and relevant data.
  • Resolve customer queries within agreed timelines.
  • Manage outbound campaigns as required.
  • Develop and retain the customer base through relationship building and service.
  • Comply with contact center policies, procedures and legislative requirements.
Requirements:
  • Bachelor's degree in any field.
  • At least 6 months of experience in BPO is mandatory.
  • Local language proficiency.
  • Basic computer skills.
  • Problem-solving abilities.
  • Customer focus.
  • Technical orientation.
  • Attention to detail.
  • Service mindset.
What We Offer:

We provide opportunities for growth and development in a dynamic environment.

Contact Information:

Please submit your application via our online portal.



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