Customer Service Expert

2 days ago

Durgapur, West Bengal, India beBeeCustomer Full time ₹ 4,00,000 - ₹ 8,00,000
Customer Service Representative Job Opportunity

We are seeking a skilled Customer Service Representative to join our team. As a key member of our organization, you will be responsible for delivering exceptional customer service and ensuring that customers have a positive experience with our company.

The ideal candidate will have excellent communication and interpersonal skills, as well as the ability to work in a fast-paced environment. You will be expected to respond to customer inquiries in a timely and professional manner, resolve issues efficiently, and provide solutions-based responses to meet customer needs.

Job Responsibilities:
  • Manage all customer interactions as rostered within parameters
  • Demonstrate ownership on calls when contacted by customer
  • Respond to all customers in appropriate tone and language
  • Offer a solution-based approach for all customer interactions
  • Educate the customer at every given possible opportunity
  • Ensure updation of product system process and policy knowledge
  • Adhere to rostered timing scheduled shifts and activities
  • Capture customer details and data relevant to the call or service
  • Resolve customer queries within agreed timelines
  • Manage outbound campaigns as per business requirement
  • Increase develop and retain customer base through relationship building and service
  • Follow all contact center policies procedures code of conduct and legislative requirements
Requirements:
  • Graduation degree in any discipline
  • Minimum 6 months experience in BPO is mandatory
  • Skills: Speak local language, Basic computer knowledge, Problem solving skills, Customer focus, Technical orientation, Attention to detail, Service mindset

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