Customer Support Specialist

3 weeks ago


Bengaluru, Karnataka, India BRAINSEARCH CONSULTING PVT LTD Full time

About Us:

BRAINSEARCH CONSULTING PVT LTD is a leading provider of innovative solutions in the field of customer support.

Job Summary:

We are seeking a highly skilled and experienced professional to join our team as a Customer Support Specialist - Configuration Expert. This role involves working closely with cross-functional teams, supporting configuration modifications, and troubleshooting complex issues.

Key Responsibilities:

  • Collaborate with the communications team to provide timely and effective support to our clients.
  • Modify configurations in Communicate to ensure seamless operations, identify and resolve technical issues, and escalate critical cases as needed.
  • Communicate timelines for resolutions and work closely with the Product team to report bugs and provide feedback on product releases.

Requirements:

  • 4+ years of experience in customer support for software/hardware.
  • Bachelor's degree in Computer Science or Information Technologies, or equivalent experience.
  • Demonstrable proficiency in SFTP, PHP scripting, LDAP, and SAML.
  • Strong written and verbal communication skills, ability to work effectively in a team environment.
  • Familiarity with current software design principles and concepts.
  • Capacity to handle a heavy workload with multiple cases and frequent interruptions.

What We Offer:

  • An estimated salary of $72,000 per year, based on location and experience.
  • A dynamic work environment with opportunities for growth and development.
  • A competitive benefits package.


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