Customer Support Specialist for B2B SaaS Environment
1 week ago
We are seeking a highly skilled Customer Support Specialist to join our team at Zoko (YC W21). As a key member of our customer-facing team, you will play a crucial role in delivering exceptional support experiences to our B2B customers. Your primary responsibility will be to provide timely and professional chat-based support, ensuring that every query is resolved efficiently and effectively.
About the Role:
- Provide chat-based support to B2B customers, responding promptly to their queries and concerns.
- Troubleshoot customer issues with efficiency and escalate complex cases to the appropriate teams when necessary.
- Collaborate closely with internal teams, including product and engineering, to address customer concerns and improve the support process.
- Develop strong relationships with customers by understanding their needs and delivering tailored solutions.
What We're Looking For:
- Experience: Minimum 2 years of chat support experience in a B2B SaaS environment.
- Communication Skills: Excellent written communication skills, with the ability to manage multiple chat conversations simultaneously.
- Customer Focus: A strong customer-first approach, with a passion for delivering exceptional service and satisfaction.
- Triage Skills: Ability to assess, prioritize, and escalate issues based on urgency and impact, ensuring timely resolution and minimizing disruptions for customers.
- Tech Curiosity: Eagerness to understand the technical workings and features of our product, enabling you to guide customers confidently and provide actionable feedback to improve the product.
Salary Range:$65,000 - $85,000 per year, depending on experience
-
Senior Product Designer
2 weeks ago
Bengaluru, Karnataka, India HyrEzy Talent Solutions Full timeJob Title: Creative UX/UI SpecialistWe are seeking a highly skilled Creative UX/UI Specialist to design exceptional user experiences and interfaces in B2B and SaaS environments. Proficiency in Figma is required, with at least 2 years of hands-on experience.Estimated Salary: ₹80,000 - ₹1,20,000 per month.Responsibilities:Design & Develop User-Centered...
-
B2B Onboarding Specialist
2 weeks ago
Bengaluru, Karnataka, India BiteSpeed Full timeWe're Building Something Special:">Company Overview- BiteSpeed is a Sequoia-backed SaaS startup revolutionizing e-commerce with its AI-native Marketing, Support & Sales suite.- Our mission is to empower e-commerce brands worldwide with innovative solutions and exceptional customer experiences.A New Chapter for Customer Success:The Job Description- We're...
-
Bengaluru, Karnataka, India Zoko (YC W21) Full timeJob Title:Customer Support Specialist for WhatsApp CommerceAbout Zoko:Zoko is a leading provider of WhatsApp API solutions, empowering Shopify brands to manage sales, marketing, and customer support seamlessly on the popular messaging platform.Role Overview:We are seeking an experienced Customer Support Specialist to join our team. As a key member of our...
-
Customer Support Specialist
3 weeks ago
Bengaluru, Karnataka, India Zoko (YC W21) Full timeRole Overview">The B2B Customer Support Executive position at Zoko (YC W21) presents an exciting opportunity to deliver exceptional customer experiences through chat support. This role is exclusively focused on resolving customer queries efficiently and professionally, ensuring high satisfaction levels.">About Us">Zoko empowers Shopify brands to leverage...
-
Technical Support Specialist
1 month ago
Bengaluru, Karnataka, India WizCommerce Full timeAbout the Opportunity:We are revolutionizing B2B commerce for manufacturers, wholesalers, and distributors across the USA, India, and Canada. Our mission is to empower businesses with innovative technology solutions that drive revenue and foster growth. Recognizing the challenges posed by outdated software and cumbersome offline selling methods, we offer a...
-
SaaS-Based B2B Fintech Professional
2 weeks ago
Bengaluru, Karnataka, India Perfios Full time**Job Title:**SaaS-Based B2B Fintech Professional**Company Overview:**Perfios is a leading Global fintech software player and India's largest SaaS-based B2B fintech software company. We specialize in real-time decisioning, analytics, onboarding automation, due diligence, monitoring, and litigation automation.**Job Summary:**We are seeking a highly skilled...
-
B2B Content Writer
4 weeks ago
Bengaluru, Karnataka, India Koda Integrated Marketing Services Full timeKoda Integrated Marketing Services, a fast-growing B2B Digital marketing agency, seeks an experienced Content Specialist to join our team. With a minimum of 2 years of experience in content writing for the B2B Tech and SaaS space, you will play a vital role in creating engaging content that resonates with influencers and decision-makers.Key...
-
B2B Lead Generator Specialist
4 weeks ago
Bengaluru, Karnataka, India FieldEZ Technologies Full timeFieldEZ Technologies is a pioneering B2B SaaS company specializing in field operations automation. Our innovative products and solutions are used by prominent customers, including Fortune 500 companies as well as SMEs, across various countries.We are seeking proactive and detail-oriented individuals to help drive growth by identifying and nurturing potential...
-
Demand Generation Specialist
4 weeks ago
Bengaluru, Karnataka, India Taggd Full timeTaggd is a leading digital recruitment platform that connects people with companies and opportunities. As a Demand Generation Specialist, you will play a pivotal role in driving high-quality leads and revenue growth for our B2B SaaS HR platform.About the RoleThis role focuses on developing demand through targeted, sales-oriented strategies, nurturing...
-
B2B Sales Expansion Specialist
2 weeks ago
Bengaluru, Karnataka, India structl Full timeJob DescriptionAs our B2B Sales Expansion Specialist, you'll be responsible for driving sales initiatives in the AEC industry, focusing on generating leads for our SaaS product line and consulting business. You'll work from an existing sales list, expand it further by identifying and engaging new prospects, and build strong client relationships to ensure...
-
Backend Developer
2 weeks ago
Bengaluru, Karnataka, India PinnacleU HR Full timePinnacleU HR is a leading provider of innovative solutions for the B2B commerce industry. We are currently seeking an experienced Backend Developer to join our team in Bengaluru.We offer a competitive salary of $120,000 per year, plus benefits and growth opportunities.As a Backend Developer at PinnacleU HR, you will design and build user-facing products,...
-
FinTech B2B
1 week ago
Bengaluru, Karnataka, India Squareroot Consulting Pvt Ltd. Full timeWelcome to Squareroot Consulting Pvt Ltd., a company dedicated to providing innovative FinTech solutions. We're currently seeking a FinTech B2B & SAAS Product Development Leader to join our team. As a key member of our leadership team, you'll be responsible for driving the development of our B2B & SAAS products, working closely with our engineering teams to...
-
B2B Technology Strategist
2 weeks ago
Bengaluru, Karnataka, India BDIPLUS Labs Full timeSaaS Retail Solutions SpecialistBdiplus is seeking a results-driven sales professional to spearhead the growth of our SaaS platform in the retail sector. As a Sales Manager, you will be responsible for identifying and acquiring new clients that can benefit from our technology solutions.We are looking for an individual with a proven track record of meeting or...
-
Senior Product Marketer
2 weeks ago
Bengaluru, Karnataka, India Agillos E-Commerce Private Limited Full timeA Bold Career Move: Are you ready to take your career to the next level? Aerchain is looking for a talented Product Marketing Manager to join our dynamic team.What We Offer:Competitive Salary: $120,000 per year (estimated salary)Innovative Environment: Work with a team that values creativity, innovation, and collaboration.Professional Growth: Opportunities...
-
Digital Systems Specialist
49 minutes ago
Bengaluru, Karnataka, India SaaS Factors Full timeJob SummaryWe are seeking a skilled Digital Systems Specialist to join our team at SaaS Factors.About the RoleThe successful candidate will have a solid understanding of computer architecture and digital systems RTL code for IP, sub-systems, and SoCs. Proficiency in hardware description languages (HDLs) such as Verilog or system Verilog is essential for this...
-
SaaS Factors BSP Engineering Specialist
2 weeks ago
Bengaluru, Karnataka, India SaaS Factors Full timeAndroid BSP Development OpportunitiesWe are seeking a highly skilled Android BSP Development Engineer to join our team at SaaS Factors. This exciting opportunity involves developing Android software components for embedded systems.About the RoleThe ideal candidate will have 5+ years of experience in embedded Linux/Linux application/driver/kernel development,...
-
Customer Success Specialist
4 weeks ago
Bengaluru, Karnataka, India SHC Full timeWe are seeking a Customer Success Specialist to join our team at SHC. As a fully remote position, you will work from anywhere in India and have the opportunity to collaborate with global clients in a dynamic and innovative environment.About SHCSHC is a cutting-edge SaaS platform designed for all fitness businesses. Our mission is to empower Fitness...
-
B2B Onboarding Manager
2 weeks ago
Bengaluru, Karnataka, India BiteSpeed Full timeBiteSpeed is a fast-growing SaaS startup that's changing the game for e-commerce brands. As a B2B Onboarding Manager, you'll play a critical role in delivering a seamless customer experience, from initial onboarding to long-term success.This position requires 1+ years of experience in B2B customer onboarding, managing customer success & support at a SaaS...
-
Business Development Representative
2 weeks ago
Bengaluru, Karnataka, India DemandNXT Full timeSales Development Representative RoleWe are seeking highly skilled Sales Development Representatives to join our DemandNXT team in the US market. As a key member of our sales team, you will play a vital role in identifying and qualifying leads to drive business growth.Key Responsibilities:Conduct targeted outreach through cold calls and engage potential...
-
SaaS Launch Specialist
2 weeks ago
Bengaluru, Karnataka, India Agillos E-Commerce Private Limited Full timeA New Opportunity: Aerchain is a leading company in the e-commerce industry, and we are looking for a highly skilled Product Marketer to join our team. As a Product Marketer, you will play a key role in helping us launch and promote our SaaS product to customers around the world.Your Key Responsibilities: The ideal candidate will have a strong understanding...