Customer Success Liaison
4 days ago
**Job Overview**
At Star Hire Services, we are seeking a talented Client Engagement Specialist to join our team. This entry-level position is ideal for freshers who are eager to learn and grow in the field of customer success.
The successful candidate will play a crucial role in ensuring customer satisfaction and promoting product adoption through exceptional communication skills and problem-solving abilities.
Main Responsibilities:
- Act as the primary point of contact for customers and address their queries and concerns promptly.
- Build and maintain strong relationships with clients to ensure their satisfaction and loyalty.
- Provide product information and support to customers, guiding them through the onboarding process.
- Monitor customer feedback and work with internal teams to implement improvements based on customer insights.
- Prepare and deliver regular reports on customer engagement and satisfaction metrics.
Requirements:
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a customer-centric mindset.
- Basic knowledge of customer relationship management (CRM) software.
- Ability to work collaboratively in a team environment.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
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