Customer Success Liaison

4 days ago


Gurgaon, Haryana, India Star Hire Services Full time

**Job Overview**

At Star Hire Services, we are seeking a talented Client Engagement Specialist to join our team. This entry-level position is ideal for freshers who are eager to learn and grow in the field of customer success.

The successful candidate will play a crucial role in ensuring customer satisfaction and promoting product adoption through exceptional communication skills and problem-solving abilities.

Main Responsibilities:

  • Act as the primary point of contact for customers and address their queries and concerns promptly.
  • Build and maintain strong relationships with clients to ensure their satisfaction and loyalty.
  • Provide product information and support to customers, guiding them through the onboarding process.
  • Monitor customer feedback and work with internal teams to implement improvements based on customer insights.
  • Prepare and deliver regular reports on customer engagement and satisfaction metrics.

Requirements:

  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and a customer-centric mindset.
  • Basic knowledge of customer relationship management (CRM) software.
  • Ability to work collaboratively in a team environment.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).


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