Customer Success Advocate

4 days ago


Gurgaon, Haryana, India Talent Sutra Full time
Customer Success Advocate
Talent Sutra is seeking a Customer Success Advocate to build long-term relationships with our clients. This role involves understanding client needs, expectations, and business objectives, ensuring alignment with company offerings.

Key Responsibilities:
  • The ideal candidate will have experience in client relationship management, account management, or customer service.
  • This role requires a blend of strategic thinking, problem-solving, and interpersonal skills.
  • The Customer Success Advocate will oversee the client onboarding process and ensure a smooth transition between departments.
  • We need someone who can work well under pressure and handle difficult situations with professionalism.
  • The successful candidate will have excellent communication and negotiation skills.
  • This role involves analyzing trends and data to identify opportunities for enhancing client relationships and service offerings.
  • The Customer Success Advocate will assist clients with contract renewals and negotiations.
  • We require a minimum of 3-4 years of experience in client relationship management, account management, or customer service.

Responsibilities:
  • Build and maintain strong relationships with clients.
  • Understand client needs, expectations, and business objectives.
  • Ensure alignment with company offerings.
  • Identify opportunities for upselling or cross-selling additional services.
  • Address client concerns promptly and effectively.
  • Provide regular updates and status reports to clients.


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