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Strategic Client Advocate

2 weeks ago

Gurgaon, Haryana, India Glood - Personalization & Experience For Shopify Full time

Glood - Personalization & Experience For Shopify is a dynamic company that requires a proactive approach to customer success. We are looking for a skilled Strategic Client Advocate who can drive long-term customer satisfaction and retention.

Job Overview

The successful candidate will be responsible for leading new customer onboarding, ensuring seamless integration with our platform, and fostering strong relationships with key clients. They will also work closely with internal teams to enhance the customer experience and deliver exceptional value.

Key Responsibilities:

  • Client Onboarding: Develop and implement effective onboarding strategies to ensure new customers achieve maximum value from our platform.
  • Relationship Building: Build and maintain strong relationships with large brands and strategic clients, providing exceptional service and support.
  • Feedback Collection: Gather feedback from clients to inform product development and strategic decisions.
  • Upsell/Cross-sell Opportunities: Identify opportunities to upsell and cross-sell our products and services, working proactively to prevent churn.
  • Issue Resolution: Collaborate with the support team to resolve customer issues promptly and effectively.
Requirements

To excel in this role, you will require:

  • 2+ years of experience in customer success, account management, or a similar client-facing role, preferably in SaaS or eCommerce.
  • Exceptional communication and relationship-building skills.
  • Proficiency in CRM tools (e.g., Intercom, HubSpot) and analytics platforms.
  • Ability to interpret data and generate actionable insights to enhance customer experience.
  • Strong problem-solving skills and a customer-first mindset.