India- Strategic/Key Account Manager

3 weeks ago

Gurgaon, Haryana, India Michael Page Full time
An excellent chance to work at world's largest Recruitment Firm, Michael Page. Career Opportunity to foray into nurturing Strategic Accounts

About Our Client

Join PageGroup: Unleash Your Potential in Recruitment

Looking for the next step in your career? PageGroup are hiring and are looking for experienced professionals working in Key Account Management /Strategic Partnerships group.

* Build Your Success : Join PageGroup, a leading global recruitment agency, and unlock unparalleled growth and achievement.

Rewarding Compensation : Enjoy a competitive base salary, tailored to your experience, with uncapped commission and bonuses for unlimited earning potential. Fast-Track Your Career : Experience rapid progression at PageGroup, with promotions typically every 12-18 months, offering clear and achievable advancement opportunities. Work-Life Balance : Embrace hybrid working with the flexibility to work between home and the office, supported by our excellent technology and tools. Global Reach : Gain access to international opportunities and clients worldwide as part of our global network.

* Embrace Inclusion : PageGroup values diversity and welcomes individuals from all backgrounds to contribute their unique perspectives. Join our inclusive culture.

Job Description

Enclosed below are the key roles and responsibilities :

Client Management

Own the client relationship and lead it for the assigned Key Accounts with a strong understanding of their business priorities. Build account plan to list the business objectives of each client and identify solutions that can help them achieve these objectives. Understand business and organization structure of the customers (KA's) and foster relationships across various levels (CxOs, HR, Finance, Procurement etc.) to identify opportunities for incremental product/solution sales. Acting as the main point of contact between key clients and internal teams and meeting established deadlines for the fulfillment of each client's long-term goals. Compiling reports on account progress, goals, and forecasts for account teams and stakeholders. Addressing and resolving key clients' complaints. Turning client feedback into actionable strategies to drive new business and address competitive risks. Influencing client decisions and advocating for clients' needs to negotiate win-win solutions. Engage clients through physical visits & partner through reviews and solution updates to help clients derive value from the varied solutions of Page Group. Facilitate client advisory/ voice of customer to enable delivery teams with accurate feedbacks for driving effective processes and conversions.

Business Development

Use data and tools strategically to identify areas of opportunities within the allocated portfolios (Key Accounts + Strategic Accounts). Build a strong opportunity pipeline through regular engagement with various functional teams at the client's end. Develop a winning sales pitch for retaining current business and find ways to develop additional business. Work on strategic partnership to activate new clients/verticals and revive lapsed/existing clients/verticals among the assigned set. Own & maintain account plan with detailed action/activity tracking. Contribute to the short-term strategies and business plans for the growth of the business unit based on global and regional direction.

Internal Communication & Engagement

Sharing regular updates internally through various forums on progress with the accounts. Run knowledge sharing sessions to conquer the client in a collaboration with various relevant individuals Work closely with Office Head's, Account Director's, and local leadership to drive the Customer Partnership agenda.

Financial Management

Achieve key financial metrics: Revenue, Win Rate,Debtors' management etc. Effectively use sales technology and digital tools(Salesforce, CC) for efficient working by recording prospects. forecast pipeline and convert sales. Ensure adherence to pricing and contract SLAs according to company's policies and guidelines. Monitor the actual financial performance against budget/forecast and ensure the implementation of actions that will lead to the achievement of the targets.

Innovation

Drive improvements in activities such as driving sales effectiveness, improving BI, refining Business development strategy. Identify effective tactics of customer engagement in collaboration with marketing. Perform market research and opportunity assessments on new concepts and ideas.

The Successful Applicant

7+ years of experience in Business Development / Account Management in the B2B domain. Self- driven, organised, and pro-active. Entrepreneurial and commercially focused. Strong impact and influencing, negotiation skills. Strong relationship, communication, presentation, and marketing skills. Work well in a small team leveraging colleagues skills. Ability to thrive as an individual contributor role.

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