Customer Service Liaison
5 days ago
About Us
At Alight Solutions, we believe in empowering individuals and organizations to thrive. Our mission is to provide innovative solutions that drive growth and success.
We are a global leader in human capital management, dedicated to delivering exceptional customer service and support to our clients. Our team is passionate about helping people achieve their full potential.
In this role, you will be part of a dynamic team responsible for delivering timely and accurate customer service through various channels, including phone and web chat. You will be the primary point of contact for our clients, providing them with expert advice and support to help them meet their goals.
Key Responsibilities
- Provide exceptional customer service via phone and web chat
- Articulate complex client plans and provisions in a simplified and understandable manner
- Maintain internal and client-defined quality standards on calls
- Meet or exceed client SLAs and targets
- Ensure seamless communication and collaboration with cross-functional teams
Requirements
- Bachelor's degree in listed discipline (BA, B.Com, BCA) with an aggregate mark of >=55%
- 3-10 years of work experience in international customer service 'Voice'
- Diploma/short-term course in working knowledge of computers
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