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Customer Support Liaison

2 weeks ago

Gurgaon, Haryana, India Care Insurance Full time

At Care Insurance, we're seeking a skilled Customer Support Liaison to join our team.

About the Role

This is an exciting opportunity for a Client Resolution Specialist to provide exceptional service to our policyholders. The ideal candidate will have excellent communication and problem-solving skills, with a passion for resolving issues promptly and efficiently.

Key Responsibilities
  • Communicate effectively with policyholders via phone, email, and chat to understand their concerns and resolve issues in a timely manner.
  • Maintain accurate records of customer interactions, including grievances and resolutions.
  • Investigate and resolve complaints, gathering feedback from customers to inform product or service enhancements.
  • Collaborate with internal teams to ensure seamless communication and resolution.
Requirements
  • At least 1-3 years of relevant work experience in a customer-facing role.
  • Excellent verbal, written, and interpersonal skills.
  • Ability to multi-task, prioritize, and manage multiple projects simultaneously.
About Us

Care Insurance is a leading provider of insurance solutions, committed to delivering exceptional service and support to our policyholders.