Customer Support Manager
3 weeks ago
About AiSensy AiSensy is a WhatsApp based Marketing & Engagement platform helping businesses like Skullcandy, Vivo, Rentomojo, Physicswallah, Cosco grow their revenues via WhatsApp. Enabling 80,000+ Businesses with WhatsApp Engagement & Marketing 400cr+ WhatsApp Messages done between Businesses and Users via AiSensy Working with top brands like Skullcandy, Vivo, Rentomojo, Physicswallah & more High Impact as Businesses drive 25-80% Revenues using AiSensy Platform Mission-Driven and Growth Stage Startup backed by Marsshot.vc, Bluelotus.vc & 50+ Angel Investors Responsibilities : Lead the support team, ensuring a seamless and high-quality customer experience. Develop and scale support operations to efficiently meet growing customer needs. Drive customer satisfaction, loyalty, and retention through proactive support. Lead, mentor, and manage a team of customer support representatives. Set KPIs, monitor team performance, and conduct regular performance reviews. Identify training needs and provide ongoing development for team members. Develop scalable support processes, policies, and best practices. Improve support efficiency and response times based on analytics and customer feedback. Collaborate closely with product and sales teams to align support operations with customer needs. Handle escalated issues directly and resolve complex customer concerns to enhance satisfaction. Maintain a knowledge base, FAQs, and other self-service resources for customer empowerment. Conduct regular satisfaction surveys, analyze feedback, and act on insights to improve customer satisfaction. Track and analyze key support metrics, such as response time, resolution rate, and customer satisfaction scores. Prepare weekly and monthly reports highlighting trends, insights, and areas for improvement. Forecast staffing needs and allocate resources to meet customer demands. Identify and implement process improvements to enhance support efficiency, quality, and customer experience. Develop escalation protocols, response templates, and quality control measures for consistent support. Stay updated on industry trends and best practices to keep AiSensy's support competitive and effective. Qualifications 5 years of experience in customer support, with at least 2 years in a managerial role (preferably in a B2B SaaS environment). Proven track record of managing and scaling a customer support team in a fast-paced environment. Strong leadership, coaching, and motivational skills. Exceptional verbal and written communication abilities. Proficiency in customer support software (e.g., Zendesk, Freshdesk, Livechat) and CRM tools. Analytical mindset with the ability to interpret data and make data-driven decisions. Customer-focused and empathetic, driven to provide a top-notch support experience. High level of organizational skills and ability to multitask effectively. Adaptable, with the ability to prioritize and work well under pressure in a fast-paced environment.
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Customer Support Manager
3 days ago
Gurgaon, Haryana, India AiSensy Full timeAbout AiSensy AiSensy is a WhatsApp based Marketing & Engagement platform helping businesses grow their revenues via WhatsApp. Enabling 80,000+ Businesses with WhatsApp Engagement & Marketing 400cr+ WhatsApp Messages done between Businesses and Users via AiSensy Working with top brands like Skullcandy, Vivo, Rentomojo, Physicswallah & more High Impact as...
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Mazars - Analyst - Rewards Segment
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Gurgaon, Haryana, India Manager Full timeReward Analyst About Forvis Mazars:Forvis Mazars is a leading global professional services network. The network operates under a single brand worldwide, with just two members: Forvis Mazars LLP in the United States and Forvis Mazars Group SC, an internationally integrated partnership operating in over 100 countries and territories.Forvis Mazars cares about...
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Mazars - Analyst - Rewards Segment
4 weeks ago
Gurgaon, Haryana, India Manager Full timeReward Analyst About Forvis Mazars:Forvis Mazars is a leading global professional services network. The network operates under a single brand worldwide, with just two members: Forvis Mazars LLP in the United States and Forvis Mazars Group SC, an internationally integrated partnership operating in over 100 countries and territories.Forvis Mazars cares about...
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AiSensy - Manager - Customer Support
3 weeks ago
Gurgaon, Haryana, India Aisensy Communications Private Limited Full timeAbout AiSensy:- AiSensy is a WhatsApp based Marketing & Engagement platform helping businesses like Skullcandy, Vivo, Rentomojo, Physicswallah, Cosco grow their revenues via WhatsApp.- Enabling 80,000+ Businesses with WhatsApp Engagement & Marketing.- 400cr+ WhatsApp Messages done between Businesses and Users via AiSensy.- Working with top brands like...
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AiSensy - Manager - Customer Support
4 weeks ago
Gurgaon, Haryana, India Aisensy Communications Private Limited Full timeAbout AiSensy:- AiSensy is a WhatsApp based Marketing & Engagement platform helping businesses like Skullcandy, Vivo, Rentomojo, Physicswallah, Cosco grow their revenues via WhatsApp.- Enabling 80,000+ Businesses with WhatsApp Engagement & Marketing.- 400cr+ WhatsApp Messages done between Businesses and Users via AiSensy.- Working with top brands like...
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Customer Support
4 weeks ago
Gurgaon, Haryana, India Redcliffe Labs Full timeJob Description Position: Customer Support ExecutiveLocation: Gurgaon, Haryana Company: Redcliffe Labs Address: Unitech Cyber Park, Tower C, 7th Floor Sec 39, GurgaonMinimum - 1 Years exp in CSEVoice process mandatoryJob Summary:Proven customer support experience or experience as a client service representative Strong phone contact...
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Assistant General Manager Customer Support
3 weeks ago
Gurgaon, Haryana, India AiSensy Full timeAbout AiSensy: AiSensy is a leading WhatsApp-based Marketing & Engagement platform, helping businesses grow their revenue through innovative customer engagement strategies. Backed by top investors and trusted by 100,000+ businesses globally, AiSensy is revolutionizing how brands connect with their customers. We are looking for an AGM – Customer Support...
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Assistant General Manager Customer Support
3 weeks ago
Gurgaon, Haryana, India AiSensy Full timeAbout AiSensy:AiSensy is a leading WhatsApp-based Marketing & Engagement platform, helping businesses grow their revenue through innovative customer engagement strategies. Backed by top investors and trusted by 100,000+ businesses globally, AiSensy is revolutionizing how brands connect with their customers.We are looking for an AGM - Customer Support to...
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Assistant General Manager Customer Support
4 days ago
Gurgaon, Haryana, India AiSensy Full timeAbout AiSensy:AiSensy is a leading WhatsApp-based Marketing & Engagement platform, helping businesses grow their revenue through innovative customer engagement strategies. Backed by top investors and trusted by 100,000+ businesses globally, AiSensy is revolutionizing how brands connect with their customers.We are looking for an AGM – Customer Support to...
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Customer Support Representative
2 weeks ago
Gurgaon, Haryana, India BhaiFi Full timeWe are looking for a dynamic and customer-centric Customer Support Representative to join our team in Gurgaon. This role will focus on managing customer onboarding, addressing client escalations, gathering feedback, and supporting customer success initiatives. The ideal candidate will possess strong communication and analytical skills, a technical...
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Customer Support Representative
2 weeks ago
Gurgaon, Haryana, India BhaiFi Full timeJob Description We are looking for a dynamic and customer-centric Customer Support Representative to join our team in Gurgaon. This role will focus on managing customer onboarding, addressing client escalations, gathering feedback, and supporting customer success initiatives. The ideal candidate will possess strong communication and analytical skills, a...
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Customer Support Representative
7 days ago
Gurgaon, Haryana, India Benchmark Management Solutions Full timeWe are seeking a Customer Support Associate to join our team at Benchmark Management Solutions in Gurugram, India.About the RoleThis is an exciting opportunity for individuals with a higher secondary education and good knowledge of computers to develop their customer support skills.Key Responsibilities:Respond to customer inquiries and resolve issues in a...
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International Customer Support
4 weeks ago
Gurgaon, Haryana, India Preferable - Crafting Careers Full timeJob DescriptionRoles & Responsibilities As an International Customer Support representative, your primary duties will include:- Handling customer queries promptly and effectively- Delivering exceptional customer service through various communication channels- Identifying and resolving issues related to products and services- Assisting customers in navigating...
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Customer Support Associate
2 weeks ago
Gurgaon, Haryana, India Hti Manpower Outsoursing Services Private Limited Full timeJob DescriptionDescriptionWe are looking for a dedicated Customer Support Associate to join our team in India. The ideal candidate will have 1-3 years of experience in customer service, demonstrating a commitment to providing exceptional support to our clients.Responsibilities- Respond to customer inquiries via phone, email, and chat in a timely and...
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Customer Support Executive
4 weeks ago
Gurgaon, Haryana, India PetMojo Full timePosition: Customer Support Executive Location: Gurgaon Department: Customer SupportAbout Us: PetMojo is a leading pet care company dedicated to providing high-quality pet services to pet owners. We are passionate about improving the lives of pets and their owners through innovative solutions and exceptional customer services. We have created the PetMojo app...
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Customer Support Executive
4 weeks ago
Gurgaon, Haryana, India Atrangi Studio Full timeCompany DescriptionAtrangi Studio is a home decor and lifestyle brand specializing in handcrafted items. We are building a platform of quintessential decor products representing the rich craft heritage of India.Website : www.atrangistudio.comInstagram : https://www.instagram.com/atrangistudio/Location : Gurugram, Delhi NCR, IndiaTime : 10 am-6:30...
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Customer Support Analyst
3 weeks ago
Gurgaon, Haryana, India Driffle Full timeWhat is Driffle? Driffle is a global digital goods marketplace specializing in digital gaming products, including games, gift cards, DLCs and more across 140 countries. We offer a convenient and diverse selection, from the newest release to timeless classics, all in one place. Job Summary: We are seeking Customer Support Analysts to join our team and be...
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Gurgaon, Haryana, India Aisensy Communications Private Limited Full timeAbout AiSensy: AiSensy is a leading WhatsApp-based Marketing & Engagement platform, helping businesses grow their revenue through innovative customer engagement strategies. Backed by top investors and trusted by 100,000+ businesses globally, AiSensy is revolutionizing how brands connect with their customers. We are looking for an AGM - Customer Support to...
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Gurgaon, Haryana, India Aisensy Communications Private Limited Full timeAbout AiSensy: AiSensy is a leading WhatsApp-based Marketing & Engagement platform, helping businesses grow their revenue through innovative customer engagement strategies. Backed by top investors and trusted by 100,000+ businesses globally, AiSensy is revolutionizing how brands connect with their customers. We are looking for an AGM - Customer Support to...
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Customer Support Specialist
2 weeks ago
Gurgaon, Haryana, India BhaiFi Full timeRole Overview: We are looking for a Customer Support Representative to join our team in Gurgaon. The ideal candidate will excel in handling customer queries via calls and emails, have strong English communication skills, and possess technical troubleshooting abilities. A solid understanding of networking, cybersecurity, and CRM systems is essential. Key...
