Assistant General Manager Customer Support

2 weeks ago

Gurgaon, Haryana, India AiSensy Full time
About AiSensy:
AiSensy is a leading WhatsApp-based Marketing & Engagement platform, helping businesses grow their revenue through innovative customer engagement strategies. Backed by top investors and trusted by 100,000+ businesses globally, AiSensy is revolutionizing how brands connect with their customers. We are looking for an AGM – Customer Support to lead, scale, and enhance our customer support operations, ensuring a seamless and high-quality experience for all AiSensy users. Role Overview: As the AGM – Customer Support , you will be responsible for strategizing, optimizing, and driving the overall customer support function. Your primary focus will be on scaling operations, driving customer satisfaction, implementing automation, and leading a high-performing support team .
This role requires a mix of leadership, operational excellence, and a customer-first mindset to help AiSensy deliver best-in-class support experiences. Key Responsibilities: 1. Customer Support Strategy & Execution
Develop and execute a scalable support strategy aligned with business objectives.
Implement automation, AI chatbots, and self-service solutions to improve efficiency.
Define and monitor KPIs (CSAT, response time, resolution time, NPS, etc.) to measure team performance.
Design customer support SOPs and workflows to improve service quality and efficiency
2. Team Leadership & Performance Management
Build, mentor, and lead a team of customer support managers and agents .
Set clear KPIs, SLAs, and performance goals for the team.
Conduct training programs to enhance technical and soft skills of the support team.
Foster a culture of accountability, collaboration, and continuous learning within the team.
3. Process Optimization & Automation
Identify and implement AI-driven customer support automation (chatbots, FAQs, predictive support).
Streamline workflows using CRM & customer support tools like Zendesk, Freshdesk, or Intercom.
Optimize ticketing systems, escalation processes, and knowledge base management .
4. Customer Experience & Retention
Develop strategies to enhance customer satisfaction, loyalty, and retention .
Analyze customer pain points, feedback, and complaints to drive improvements.
Work closely with Product & Engineering teams to resolve technical issues and improve product usability.
5. Cross-functional Collaboration & Reporting
Work with Sales, Product, and Marketing teams to align support initiatives with business goals.
Provide weekly and monthly reports to senior management with key metrics and insights.
Own and manage support budget, hiring, and resource allocation to drive efficiency. Key Qualifications: Experience: 8+ years in Customer Support or Customer Success , with at least 3+ years in a leadership role in a B2B SaaS, CPaaS, or tech-driven company . Leadership: Proven ability to build, scale, and lead high-performing teams . Automation & Tech Stack: Hands-on experience with AI-powered customer support tools, ticketing systems, and automation (Chatbots, Freshdesk, Zendesk, Intercom, CRM tools like HubSpot, Zoho, etc.) . Customer-Centric Mindset: Strong focus on customer satisfaction, retention, and engagement . Problem-Solving & Data-Driven Approach: Analytical mindset with expertise in tracking, reporting, and optimizing customer support KPIs . Communication Skills: Excellent verbal and written communication skills with the ability to present insights to leadership teams . Process Improvement: Experience in streamlining operations, implementing best practices, and reducing churn . Preferred Qualifications:
Experience in WhatsApp Business API, CPaaS platforms, or SaaS startups .
Expertise in AI-driven customer support solutions (RPA, Chatbots, AI-driven ticketing).
Certification in Customer Experience (CX) or Service Excellence . Why Join AiSensy?
Lead a fast-growing Customer Support team in a company disrupting WhatsApp Marketing.
High-impact leadership role with direct influence on business growth.
Work with cutting-edge AI-driven support solutions .
Collaborate with top global brands and innovative teams . If you're ready to take customer support excellence to the next level , apply now and be part of AiSensy's growth journey

  • Executive Assistant to the General Manager

    2 weeks ago

    Gurgaon, Haryana, India Hyatt Corporation Full time

    Executive Assistant to the General Manager Grand Hyatt Grand Hyatt Gurgaon IN - HR - GurgaonAdministrativeAdministrativeFull-timeReq ID: GUR001713Worldwide Summary You will be responsible to provide an excellent and consistent level of administrative support to your customers. The Executive Assistant is responsible to provide strong and efficient...

  • AiSensy - Assistant General Manager - Customer Support

    1 week ago

    Gurgaon, Haryana, India Aisensy Communications Private Limited Full time

    About AiSensy: AiSensy is a leading WhatsApp-based Marketing & Engagement platform, helping businesses grow their revenue through innovative customer engagement strategies. Backed by top investors and trusted by 100,000+ businesses globally, AiSensy is revolutionizing how brands connect with their customers. We are looking for an AGM - Customer Support to...

  • AiSensy - Assistant General Manager - Customer Support

    2 weeks ago

    Gurgaon, Haryana, India Aisensy Communications Private Limited Full time

    About AiSensy: AiSensy is a leading WhatsApp-based Marketing & Engagement platform, helping businesses grow their revenue through innovative customer engagement strategies. Backed by top investors and trusted by 100,000+ businesses globally, AiSensy is revolutionizing how brands connect with their customers. We are looking for an AGM - Customer Support to...

  • Mazars - Analyst - Rewards Segment

    2 weeks ago

    Gurgaon, Haryana, India Manager Full time

    Reward Analyst About Forvis Mazars:Forvis Mazars is a leading global professional services network. The network operates under a single brand worldwide, with just two members: Forvis Mazars LLP in the United States and Forvis Mazars Group SC, an internationally integrated partnership operating in over 100 countries and territories.Forvis Mazars cares about...

  • Mazars - Analyst - Rewards Segment

    2 weeks ago

    Gurgaon, Haryana, India Manager Full time

    Reward Analyst About Forvis Mazars:Forvis Mazars is a leading global professional services network. The network operates under a single brand worldwide, with just two members: Forvis Mazars LLP in the United States and Forvis Mazars Group SC, an internationally integrated partnership operating in over 100 countries and territories.Forvis Mazars cares about...

  • 3 Days Left Assistant General Manager Customer Support

    1 week ago

    Gurgaon, Haryana, India AiSensy Full time

    Job DescriptionAbout AiSensy:AiSensy is a leading WhatsApp-based Marketing & Engagement platform, helping businesses grow their revenue through innovative customer engagement strategies. Backed by top investors and trusted by 100,000+ businesses globally, AiSensy is revolutionizing how brands connect with their customers.We are looking for an AGM Customer...

  • Senior Commercial Finance And Risk Manager

    2 weeks ago

    Gurgaon, Haryana, India General Electric Full time

    Summary The Senior Commercial Finance and Risk Manager will support the APAC Commercial organization to drive profitable growth and sustainable cash generation while ensuring the financial risks undertaken are commensurate with the expected return This role is accountable for all financial responsibilities pertaining to underwriting of new engines and...

  • Assistant General Manager

    4 weeks ago

    Gurgaon, Haryana, India Ashiana Housing Limited Full time

    Job Title: Assistant General Manager || ConstructionLocation: GurgaonKey Roles & Responsibilities1. Execution of multistorey group housing projects of at least 5-20 acres at a location including planning estimation, scheduling, team selection, quality & cost control etc. with on time delivery track record2. Analyse & approve estimates, labor rates, item...

  • Assistant General Manager

    3 weeks ago

    Gurgaon, Haryana, India Ashiana Housing Limited Full time

    Job Title: Assistant General Manager || Construction Location: Gurgaon Key Roles & Responsibilities 1. Execution of multistorey group housing projects of at least 5-20 acres at a location including planning estimation, scheduling, team selection, quality & cost control etc. with on time delivery track record 2. Analyse & approve estimates, labor rates,...

  • Assistant General Manager- Construction

    3 days ago

    Gurgaon, Haryana, India Mepa2z Llp Full time

    Job DescriptionROLEAssistant General Manager Construction specializing in Control & Instrumentation (C&I) systems within the MEP industry. The ideal candidate will lead and oversee construction projects, ensuring timely execution, quality control, and adherence to safety standards. This role requires strong leadership, technical expertise, and project...

  • Assistant General Manager Construction

    3 days ago

    Gurgaon, Haryana, India Mepa2z Llp Full time

    Job DescriptionJOB DESCRIPTIONROLEAssistant General Manager Construction specializing in Electrical systems within the MEP industry. The ideal candidate will lead and oversee construction projects, ensuring timely execution, quality control, and adherence to safety standards. This role requires strong leadership, technical expertise, and project management...

  • Customer Support Representative

    2 days ago

    Gurgaon, Haryana, India BhaiFi Full time

    We are looking for a dynamic and customer-centric Customer Support Representative to join our team in Gurgaon. This role will focus on managing customer onboarding, addressing client escalations, gathering feedback, and supporting customer success initiatives. The ideal candidate will possess strong communication and analytical skills, a technical...

  • Customer Support

    3 weeks ago

    Gurgaon, Haryana, India Essentia Environments Full time

    Key Responsibilities: Promptly and professionally respond to customer inquiries via phone, email, and chat, providing accurate information and assistance. Guide customers through the ordering process, assist with order modifications, and provide updates on order status and shipping information. Address and resolve customer complaints and issues efficiently,...

  • Assistant/Senior Assistant- Customer service

    3 weeks ago

    Gurgaon, Haryana, India JAC Recruitment Full time

    Position: Assistant/Senior Assistant- Customer service & Logistics Location: Gurgaon Age in years: 25-30years Qualification: Commerce graduate (open for other graduate if they have relevant experience) Reporting to: Senior Manager   Previous Experience / years: Minimum 4 to 7 years of relevant working experience...

  • International Customer Support Associate

    4 days ago

    Gurgaon, Haryana, India Demographic HR Services Full time

    At Demographic HR Services, we're on the lookout for skilled individuals to join our international customer support team. As a Global BPO Process Specialist, you'll be responsible for providing exceptional customer experiences via voice, chat, or blended support.Your key responsibilities will include assisting customers with tech issues, travel assistance,...

  • Assistant General Manager

    2 weeks ago

    Gurgaon, Haryana, India SAEL Full time

    Position : Assistant General Manager - Financial ModellingQualification : A chartered accountant or a MBA from a reputed business school with a prior experience of 10+ yearsKey Responsibilities:1. Develop financial models for the projects being developed by the company;2. Analyze financial data and develop accurate reports and forecasts.3. Research and...

  • Assistant General Manager

    2 weeks ago

    Gurgaon, Haryana, India SAEL Full time

    Position : Assistant General Manager - Financial ModellingQualification : A chartered accountant or a MBA from a reputed business school with a prior experience of 10+ yearsKey Responsibilities:1. Develop financial models for the projects being developed by the company;2. Analyze financial data and develop accurate reports and forecasts.3. Research and...

  • Customer Support Representative

    2 days ago

    Gurgaon, Haryana, India BhaiFi Full time

    Job Description We are looking for a dynamic and customer-centric Customer Support Representative to join our team in Gurgaon. This role will focus on managing customer onboarding, addressing client escalations, gathering feedback, and supporting customer success initiatives. The ideal candidate will possess strong communication and analytical skills, a...

  • Assistant General Manager

    3 weeks ago

    Gurgaon, Haryana, India FuelBuddy Full time

    About the Role:We are seeking a highly skilled and experienced Senior Manager - Finance & Accounts to join our team. The ideal candidate will not only manage the financial & accounts of the Firm but also collaborate closely with the business units to provide strategic insights and drive financial performance.Key Responsibilities:Financial Management:-...

  • Customer Support Manager

    3 weeks ago

    Gurgaon, Haryana, India AiSensy Full time

    About AiSensyAiSensy is a WhatsApp based Marketing & Engagement platform helping businesses like Skullcandy, Vivo, Rentomojo, Physicswallah, Cosco grow their revenues via WhatsApp.Enabling 80,000+ Businesses with WhatsApp Engagement & Marketing400cr+ WhatsApp Messages done between Businesses and Users via AiSensyWorking with top brands like Skullcandy, Vivo,...