Customer Support

3 weeks ago

Gurgaon, Haryana, India Essentia Environments Full time

Key Responsibilities:

  • Promptly and professionally respond to customer inquiries via phone, email, and chat, providing accurate information and assistance.
  • Guide customers through the ordering process, assist with order modifications, and provide updates on order status and shipping information.
  • Address and resolve customer complaints and issues efficiently, maintaining a calm and professional demeanor to uphold customer satisfaction.
  • Maintain an in-depth understanding of our product offerings to assist customers effectively and provide insightful recommendations.
  • Gather customer feedback and share insights with relevant teams to contribute to product and service improvements.
  • Accurately document customer interactions and issues in the CRM system, ensuring detailed records for future reference.
  • Assist in developing and updating FAQs and other self-service resources to empower customers to find solutions independently.
  • Collaborate with cross-functional teams, including sales, marketing, and product development, to relay customer insights and contribute to strategic initiatives.
  • Stay updated with product changes, industry trends, and best practices in customer support to provide informed assistance.
  • Meet or exceed key performance indicators (KPIs) related to customer satisfaction, response times, and issue resolution rates.

Job Description:

We are seeking a highly skilled Customer Inquiry Management professional to join our team. As a key member of our organization, you will be responsible for promptly and professionally responding to customer inquiries via phone, email, and chat, providing accurate information and assistance.

In this role, you will guide customers through the ordering process, assist with order modifications, and provide updates on order status and shipping information. You will also address and resolve customer complaints and issues efficiently, maintaining a calm and professional demeanor to uphold customer satisfaction.

To succeed in this position, you must have a strong understanding of our product offerings and be able to provide insightful recommendations to customers. You will also be responsible for gathering customer feedback and sharing insights with relevant teams to contribute to product and service improvements.

This is an exciting opportunity for a motivated and customer-focused individual who is passionate about delivering exceptional customer service. If you are looking for a challenging and rewarding role, please submit your application today.

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