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Customer Support Engineer
1 week ago
We are seeking an experienced Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional customer support to our clients, ensuring timely resolution of technical issues, and maintaining a high level of customer satisfaction.
Your primary responsibilities will include:
- Providing technical support to clients through phone, email, or chat.
- Troubleshooting and resolving technical issues related to software applications, hardware devices, and network connectivity.
- Maintaining accurate records of customer interactions using CRM software.
- Meeting performance targets for quality metrics such as first-call resolution rate, average handling time, and customer satisfaction.
