Customer Experience Senior Manager

Key ResponsibilitiesDrive customer satisfaction and net promoter score for the brand with insights to operations and marketing for intervention and improvement.Bottom quartile management with respect to key performance indicators such as concerns and NPS.End-to-end customer issue management and resolution, taking ownership and ensuring guest...

Roles and ResponsibilitiesDrive Customer Satisfaction and Net Promoter Score for the Brand with insights to Operations and Marketing for intervention and improvement.Manage Key Performance Indicators such as Concerns, NPS, and Bottom Quartile Management.End-to-End Customer Issue Management and Resolution, ensuring Guest Win-Back.Develop a thorough...

Job SummaryWe are seeking a skilled Senior Marketing Manager - Luxury Customer Experience to join our team at Diageo. This role will be responsible for developing and executing customer marketing initiatives to drive growth in the luxury portfolio.Key Responsibilities* Develop and implement customer marketing strategies to drive sales and revenue growth in...

Roles & ResponsibilitiesThe incumbent will be responsible for overseeing the entire customer relationship journey, focusing on enhancing Net Promoter Scores by ensuring timely sale-related documentation, collections, and resolution of customer issues.Key ResponsibilitiesFinancialDevelop and distribute collection targets based on Annual Operating Plan...

Job Summary:Maintain and enhance the service experience for customers through efficient resolution of technical complaints and defects.Key Responsibilities:Analyse and rectify technical complaints and defects in vehicles.Implement service processes at channel partners.Develop secondary channels for service delivery.Conduct training for service...

VlaunchU is seeking a highly skilled Customer Experience Manager to join their team in Noida. Key responsibilities include:Key ResponsibilitiesProviding exceptional customer serviceDeveloping and maintaining strong relationships with clientsCollaborating with cross-functional teams to drive business growthRequirementsGood communication...

Unlock Customer Potential with SinchAt Sinch, we are on a mission to empower customer success teams to drive business growth through exceptional customer experiences. As a Senior Customer Success Executive, you will play a critical role in championing the success of our customers and shaping the future of our organization.Key Responsibilities:Drive sustained...

The OpportunityWe are seeking a highly skilled Senior Software Engineer to join our team at Snaphunt. As a key member of our software development team, you will be responsible for designing, developing, and maintaining our cutting-edge customer experience solutions.Key Responsibilities:Design and develop high-quality, scalable, and efficient software...

The OpportunityWe are seeking a highly skilled Senior Software Engineer to join our team at Snaphunt, a technology outsourcing firm helping brands and businesses' digital transformation with a key focus on omni-channel customer experience and engagement management.About the RoleDesign, develop, and maintain high-quality, scalable, and efficient software...

About the Opportunity:We are seeking a skilled Customer Experience Lead to join our team at Stage Technologies Private Limited. The ideal candidate will play a pivotal role in resolving customer pain points, managing support teams, and driving customer satisfaction.This role will involve working closely with cross-functional teams to ensure customer feedback...

About the OpportunityAt STAGE, we're seeking a Customer Experience Director to play a pivotal role in resolving customer pain points, managing support teams, and driving customer satisfaction. You will work closely with cross-functional teams to ensure customer feedback informs our product and content strategy, while fostering strong customer relationships...

Transforming Digital ExperiencesAt Adobe, we're passionate about empowering people to create beautiful and powerful digital experiences. We're seeking an experienced Senior Product Manager to join our Adobe Acrobat product management team in Noida. In this role, you will be working with a talented and highly motivated team of product managers responsible for...

Career Opportunity at Monotype Solutions IndiaAbout the RoleWe are seeking a highly skilled and experienced customer care professional to join our team at Monotype Solutions India. As a Senior Customer Care Manager, you will be responsible for resolving customer issues, managing customer relationships, and providing exceptional customer service.Key...

About the RoleWe are seeking a highly skilled Customer Experience Strategist to join our team at STAGE. As a key member of our customer success function, you will play a pivotal role in driving customer satisfaction and loyalty.Responsibilities:Lead customer pain point resolution through effective support channel managementDrive operational excellence for...

Key ResponsibilitiesDrive customer satisfaction and Net Promoter Score for the brand with insights to operations and marketing for intervention and improvement.Manage bottom quartile performance on key indicators such as concerns, NPS, and other relevant metrics.Lead end-to-end customer issue management and resolution, ensuring guest win-back.Have a good...

Job Title: Customer Support SpecialistJob Description:MyOperator is seeking a Customer Support Specialist to join its team. As a Customer Support Specialist, you will be responsible for providing exceptional customer service to clients. You will assist clients primarily through calls, emails, and chats, providing a smooth and supportive experience.Key...

About RateGain: RateGain is a leading provider of SaaS products that empower travel and hospitality companies to maximize revenue through cognitive revenue management, smart e-distribution, and brand engagement. With a global presence of 250,000+ hotel properties, RateGain provides 240 billion rate and availability updates, powering over 30 million bookings....

At Testbook, we are seeking a highly skilled Product Care Specialist to join our team. The Customer Support Intern will be responsible for receiving, investigating, and responding to all customer inquiries regarding our products and services. This role will involve troubleshooting and coordinating with various internal departments to resolve problems...

Job Description:Domestic Voice ProcessWe are seeking a skilled Customer Care Executive to join our team at HireBloc Ventures Pvt Ltd. The ideal candidate will possess excellent communication skills and a customer service approach that prioritizes building strong relationships with clients.Key Responsibilities:Handle customer inquiries and resolve issues via...

About the Role:We are seeking a skilled Customer Care Success Representative to join our team at Monotype DACH. In this role, you will be responsible for responding to and assisting with all aspects of customer needs, including product purchases, billing issues, and order corrections.Key Responsibilities:Resolve purchase and billing issues, including credit...