Process Director

2 weeks ago


Bengaluru, Karnataka, India Equiniti Full time
Management Level

Process Executive

Team: Retirement Solutions Reports to: Team Leader

Role

Assume responsibility for carrying out a range of assigned clerical and support duties, adhering to predetermined procedures and service standards under the guidance and direction of senior colleagues.

Business Function

Equiniti is a leading provider of technology and solutions for complex and regulated administration and payments. Our technology platforms are used by 70% of the FTSE 100, Government, and other large corporates, particularly in banking, insurance, and other financial services. The EQ India Operations team works closely with the EQ Group functions across the UK, US, and Amsterdam to provide operations support to Shareholder Solutions, Pensions Solutions, Investment Services, Employee Benefit Solutions, KYC Operations, Customer Experience Centre, Reconciliations, and Innovation. This service is delivered from our offices in India, based out of Chennai and Bangalore.

Key Responsibilities

  1. Perform a range of assigned clerical and support duties, ensuring prompt and accurate completion of all relevant account and data administration requirements within agreed service standards.
  2. Respond to general standard processing enquiries, referring to senior colleagues where necessary.
  3. Contribute to the completion of the team's workload.
  4. Improve own skills and knowledge within the operational team, identifying areas for improvement to processes and service.
  5. Undertake duties at a similar level as required.
  6. Ensure compliance with Equiniti's procedures, standards, and reporting requirements, as well as all relevant regulatory and statutory requirements. Implement actions to protect the business at all times.
  7. Undertake duties in accordance with the requirements of the company's Regulators, including the FCA's Principles for Business.
  8. Complete work within the security arrangements of Equiniti. Deliberate contravention of these procedures may lead to disciplinary procedures.
  9. Ensure that all work is undertaken within the quality system.
  10. Ensure that work and ethics comply with all security arrangements, both physical and information.

Competencies and Experience

  1. Candidates with experience and skills in the Defined Benefit (DB) pensions sector will have an added advantage for this role.
  2. Effective communication and confident delivery of information to others.
  3. Selecting appropriate information to complete standard letters.
  4. Producing accurate and legible written work at all times.
  5. Using straightforward personal planning to organise own work effectively.
  6. Familiarity with keyboard functions for producing a range of outputs.
  7. Understanding of the main activities of the own business unit/area.
  8. Good understanding of specified products, routine tasks, and procedures within the own team, including some non-routine activities.
  9. Awareness of regulatory practices and constraints impacting on own work.

We are committed to equality of opportunity for all staff and applications from individuals are encouraged, regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnerships. Any offer of employment is subject to satisfactory pre-employment screening checks.


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