Senior Business Development Leader

5 days ago


Bengaluru, Karnataka, India beBeeStrategist Full time ₹ 13,01,125 - ₹ 22,88,500

Job Overview

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We are seeking a highly skilled Program Manager to join our team. In this role, you will be responsible for managing defect elimination and customer experience programs across India.

  • Collaborate with cross-functional teams to develop solutions for internal CS associates and external customers.
  • Drive business growth by identifying opportunities to improve CSA Support and Customer Experience.

The ideal candidate will have excellent analytical skills, be able to work in a fast-paced environment, and possess adept program management skills.

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Key Responsibilities:

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  • Develop insights and present well-reasoned proposals to stakeholders on opportunities to improve CSA Support and Customer Experience.
  • Manage large-scale improvement initiatives, dependencies, and bottlenecks.
  • Provide escalation management and make trade-offs to balance business vs customer needs.
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Requirements:

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  • Excellent analytical skills and ability to work in a cross-functional environment.
  • Adept program management skills and ability to inspire positive change.
  • Strong written and verbal communication skills.
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Benefits:

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  • Opportunity to work in a fast-paced and dynamic environment.
  • Chance to drive business growth and improvement.
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About the Role:

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  • This is a senior-level program management role that requires a high degree of autonomy and independence.
  • The ideal candidate will have a proven track record of success in program management and customer experience.
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