
Senior Business Development Leader
5 days ago
Job Overview
">We are seeking a highly skilled Program Manager to join our team. In this role, you will be responsible for managing defect elimination and customer experience programs across India.
- Collaborate with cross-functional teams to develop solutions for internal CS associates and external customers.
- Drive business growth by identifying opportunities to improve CSA Support and Customer Experience.
The ideal candidate will have excellent analytical skills, be able to work in a fast-paced environment, and possess adept program management skills.
">Key Responsibilities:
">- Develop insights and present well-reasoned proposals to stakeholders on opportunities to improve CSA Support and Customer Experience.
- Manage large-scale improvement initiatives, dependencies, and bottlenecks.
- Provide escalation management and make trade-offs to balance business vs customer needs.
Requirements:
">- Excellent analytical skills and ability to work in a cross-functional environment.
- Adept program management skills and ability to inspire positive change.
- Strong written and verbal communication skills.
Benefits:
">- Opportunity to work in a fast-paced and dynamic environment.
- Chance to drive business growth and improvement.
About the Role:
">- This is a senior-level program management role that requires a high degree of autonomy and independence.
- The ideal candidate will have a proven track record of success in program management and customer experience.
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