Senior Business Leader

1 day ago

Bengaluru, Karnataka, India beBeeBusiness Full time US$ 20,00,000 - US$ 25,00,000

Job Title: Senior Business Leader - India Country Head

Milestone Inc. is a leading Digital Experience Software and Services company dedicated to providing comprehensive solutions across all touch points that enhance customer engagement and drive business growth.

Senior Business Leader - India Country Head:

Milestone Inc. is seeking a visionary, entrepreneurial leader with a proven track record of managing global teams and a deep understanding of the digital software and services landscape and results-oriented Global Capability Center (GCC) Leader to spearhead our next phase of growth and operational excellence.

This pivotal role will focus on transforming our global centers into a hub of strategic value, driving significant business impact and fostering a culture of innovation and continuous learning.

The GCC Leader will be entrusted with a wide range of responsibilities, including:

Strategic Leadership:

Develop and execute operational strategies that enhance the company's competitive edge. This includes establishing clear vision and mission for the GCC, leading transformation, and aligning cross-functional teams to achieve business outcomes.

Global Operations Management:

Oversee and optimize global operational centers, ensuring efficiency, quality, and cost-effectiveness. This also involves establishing and reinforcing performance benchmarks and quality metrics to drive data-driven decision-making.

Fostering Innovation and a 'Learn-it-All' Culture:

Cultivate a high-performance, innovative culture that embraces change and encourages creativity and accountability. The leader will be expected to champion a 'learn-it-all' mindset and stay ahead of the curve by leveraging technology.

Cross-Functional Collaboration:

Lead and manage diverse, cross-functional teams, ensuring seamless collaboration and alignment. This includes working closely with product and engineering, delivery teams to drive the development of innovative SaaS solutions.

Customer Centricity:

Champion initiatives that enhance customer satisfaction, retention, and growth. The leader must be obsessed with the customer experience and ensure that customer success teams are aligned with product and engineering.

Driving Business Impact:

Focus on delivering tangible results, such as accelerating revenue and growth, solving strategic challenges, and driving innovation. The success of the GCC will be measured by the business outcomes delivered and the true enterprise value created.

Operational Rigor:

Implement and reinforce strong operational rigor for quality and efficiency.

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