Wedsuite Customer Experience Professional

5 days ago

India beBeeCustomerSuccess Full time ₹ 10,00,000 - ₹ 20,00,000
Customer Success Role

We are seeking a skilled professional to join our team as a Customer Success Manager. In this role, you will be responsible for owning and enhancing the customer journey at every stage.

This is a high-ownership position for someone who thrives in a cross-functional setup, can problem-solve deeply, and champions customer satisfaction and service excellence.

Key Responsibilities
  • Act as the customer-facing point of contact for the project, ensuring a high level of customer satisfaction across different stages of the wedding journey.
  • Identify early signs of dissatisfaction, flag potential escalations, and proactively prevent service gaps or breakdowns.
  • Communicate company policies, processes, and terms clearly and empathetically to help customers understand the rationale and align expectations.
  • Be the representative of the customer to internal teams and leadership, while also protecting business interests when required.
Requirements
  • 4–6 years of experience in customer experience, client servicing, operations, or similar roles.
  • Moderate to advanced proficiency in Excel / Google Sheets (dashboards, trackers, RCA reports, etc.).
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and internal stakeholder management.
Benefits

This role offers opportunities for growth and development, with a strong focus on building and improving customer-facing processes and reporting systems.

Why You'll Thrive Here

You'll excel in this role if you have deep empathy for customers, can handle complexity, conflict, and ambiguity with calm structure and clarity, and have a strong bias for action and perseverance.

  • Customer Experience Professional

    1 week ago

    India beBeeCustomerExperience Full time ₹ 4,00,000 - ₹ 8,00,000

    Delivering Exceptional Customer ExperiencesWe are seeking a highly skilled Customer Experience Specialist to join our dynamic team. As a key member of our organization, you will be responsible for ensuring our customers enjoy a smooth and positive journey with our products and services.About the Role:This is an exciting opportunity for a talented individual...

  • Customer Experience Ambassador

    1 week ago

    India beBeeAmbassador Full time ₹ 80,00,000 - ₹ 1,20,00,000

    Job Title: Customer Experience AmbassadorAbout the Role:We are seeking a highly skilled and motivated individual to join our team as a Customer Experience Ambassador. This is an exciting opportunity to work with a dynamic organization and contribute to delivering exceptional customer experiences.Key Responsibilities:Schedule drug and clinical test...

  • Enhance Customer Experience

    1 week ago

    India beBeeCustomerSupport Full time ₹ 96,000 - ₹ 1,20,000

    About the Role:As a Customer Support Intern, you will play a vital role in enhancing our customers' experience by providing timely and professional assistance via various communication channels.Key Responsibilities:Respond promptly to customer inquiries, demonstrating exceptional customer service skills.Collaborate with cross-functional teams to optimize...

  • Customer Experience Specialist

    1 week ago

    India beBeeCustomer Full time ₹ 6,00,000 - ₹ 12,00,000

    Attract top talent and take your customer service to the next level!About this role:We are seeking a highly skilled Customer Service Executive who is passionate about delivering exceptional experiences for our international customers. Key Responsibilities: Respond to customer queries via email, chat & phone with a patient and professional tone Communicate...

  • Customer Experience Designer

    1 week ago

    India beBeeSoftware Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

    Job OpportunityThis is a 12-month contract role. You will be part of a new team building a large-scale tier-1 rendering platform that supports all payment pages.About the PositionWe are looking for a seasoned engineer to design and build customer experiences that span multiple customer use cases in Amazon Pay space.Key responsibilities include working within...

  • Customer Experience Specialist

    2 weeks ago

    India beBeeCustomerSupport Full time ₹ 40,00,000 - ₹ 60,00,000

    At the forefront of customer-centric endeavors, we seek a skilled professional to join our support team.About the RoleYou will play a pivotal part in delivering exceptional support experiences for our customers. Your unique personality and problem-solving skills will be essential in engaging with every customer conversation.Key Responsibilities:Provide...

  • Customer Experience Executive

    1 week ago

    India Shobha Shringar Jewellers Full time

    About Us: Shobha Shringar Jewellers is a luxury jewelry brand known for its exquisite craftsmanship and timeless elegance. With a legacy of over 40 years, we blend tradition with contemporary artistry, offering finely crafted pieces that celebrate heritage and sophistication. Days: Monday - Saturday Budget: 30K (depending on experience) Experience: 2-4...

  • Customer Experience Advocate

    6 days ago

    India beBeeCommunication Full time ₹ 5,00,000 - ₹ 8,00,000

    Job Description:Diya Greencity Pvt. Ltd. is hiring CRM Executives to manage and nurture our growing customer base.As a CRM Executive, you will be responsible for handling customer calls, communicating professionally via WhatsApp Business Verified Device, sending updates, follow-ups, and official communication using Google Workspace email.You will also be...

  • Customer Experience Ambassador

    7 days ago

    India beBeeCustomerSupport Full time ₹ 40,000 - ₹ 80,000

    Customer Support RoleAbout the opportunityEnhance customer satisfaction by providing exceptional support and ensuring clear, empathetic communication in Hindi and English.Selected candidates will handle inbound and outbound customer calls, provide accurate information regarding products and services, and record customer interactions in the CRM system.The...

  • Customer Experience

    2 weeks ago

    India QuickReply Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Location: Gurgaon (in-office)Experience: 4–8 yearsTeam: Onboarding, Support, Customer SuccessCompany: – Full-Funnel WhatsApp Marketing Automation Platform