Customer Experience Advocate

6 days ago


India beBeeCommunication Full time ₹ 5,00,000 - ₹ 8,00,000
Job Description:

Diya Greencity Pvt. Ltd. is hiring CRM Executives to manage and nurture our growing customer base.

As a CRM Executive, you will be responsible for handling customer calls, communicating professionally via WhatsApp Business Verified Device, sending updates, follow-ups, and official communication using Google Workspace email.

You will also be required to maintain and update customer records through Google Forms and Google Drive, use Microsoft Excel / Word on Microsoft Work Account (365 Business Standard License) for reports, documentation, and analysis.

Additionally, you will provide timely updates on customer queries, issues, and resolutions.

Required Skills & Qualifications:
  • Prior experience in customer support, CRM, or telesales preferred.
  • Good spoken and written communication in Hindi and English.
  • Proficiency in using Gmail, Google Forms, Google Sheets/Drive, and MS Office.
  • Laptop/Desktop with a good internet connection and a quiet work environment.
  • Self-motivated, organized, and dependable with daily work tracking habits.
Benefits:
  • Flexible remote work with defined targets and structured processes.
  • Training & onboarding on Exotel, Google Workspace, and CRM SOPs.
  • Performance-based incentives and opportunity for long-term growth.
  • A friendly and supportive work culture from an industry leader in real estate.
Others:

If you're ready to help customers feel heard, informed, and cared for — we'd love to hear from you


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