
Customer Experience Advocate
6 days ago
Diya Greencity Pvt. Ltd. is hiring CRM Executives to manage and nurture our growing customer base.
As a CRM Executive, you will be responsible for handling customer calls, communicating professionally via WhatsApp Business Verified Device, sending updates, follow-ups, and official communication using Google Workspace email.
You will also be required to maintain and update customer records through Google Forms and Google Drive, use Microsoft Excel / Word on Microsoft Work Account (365 Business Standard License) for reports, documentation, and analysis.
Additionally, you will provide timely updates on customer queries, issues, and resolutions.
Required Skills & Qualifications:- Prior experience in customer support, CRM, or telesales preferred.
- Good spoken and written communication in Hindi and English.
- Proficiency in using Gmail, Google Forms, Google Sheets/Drive, and MS Office.
- Laptop/Desktop with a good internet connection and a quiet work environment.
- Self-motivated, organized, and dependable with daily work tracking habits.
- Flexible remote work with defined targets and structured processes.
- Training & onboarding on Exotel, Google Workspace, and CRM SOPs.
- Performance-based incentives and opportunity for long-term growth.
- A friendly and supportive work culture from an industry leader in real estate.
If you're ready to help customers feel heard, informed, and cared for — we'd love to hear from you
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