Technical Customer Advocate

6 days ago

India beBeeCustomer Full time ₹ 40,00,000 - ₹ 80,00,000
Product Support Specialist

The ideal candidate will be a highly skilled and experienced professional who is passionate about delivering exceptional customer support.

Key Responsibilities:
  • Provide timely and effective resolutions to learner inquiries, leveraging technical expertise and product knowledge to address complex issues.
  • Collaborate with cross-functional teams to develop and implement processes that streamline the learner experience and drive business outcomes.
  • Develop and maintain detailed records of learner interactions, using data-driven insights to inform support strategies and optimize performance.
  • Design and deliver engaging learning materials, including solution videos, session notes, and FAQs, to empower learners with the information they need to succeed.
  • Conduct regular quality assurance reviews of recorded sessions to identify areas for improvement and provide actionable feedback to team members.
  • Support the onboarding and training of new team members, providing guidance and coaching to ensure seamless integration into the support team.

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