Customer Service Analyst 1-Support

3 days ago


India Oracle Full time ₹ 6,00,000 - ₹ 12,00,000 per year
Job Description

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

In this role, your primary focus will be to deliver post-sales support and solutions to the Oracle Support Services customer base while serving as an advocate for customer needs. You will be responsible for fielding and resolving post-sales non-technical customer inquiries via phone and electronic means and technical questions regarding the use of and troubleshooting for our Electronic Support Services. As a primary point of contact for customers, you will act as a liaison between Oracle employees and the customer with moderate direction from Senior Client Relations Analysts and management. You will also provide guidance and resolution on a wide range of technical and non-technical customer issues. Resolution is primarily provided in real time with follow up for more complex matters.

Career Level - IC1



  • Noida, India Version 1 Full time

    Job Description Company Description Version 1 has celebrated over 29 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Version 1 has several strategic technology partners including Microsoft, AWS, Oracle, Red Hat, OutSystems and Snowflake. We're also an award-winning employer...


  • India EXL Service Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job Description: Associate Business Analysts support business analysis activities and assist in developing business requirements. Responsibilities include gathering and documenting requirements, analyzing business processes, and supporting project teams. You will work with senior analysts to learn about business analysis best practices and develop your...


  • Bengaluru, India Bazaarvoice Full time

    Job Description About Bazaarvoice At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an...


  • Hyderabad, India RSM US LLP Full time

    Job Description We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our...

  • Wfm Analyst-1

    2 weeks ago


    India American Express Global Business Travel Full time

    Education _(if beyond High School or equivalent_ - )_: College degree preferred Experience Target _(in this job or a related function/field)_: Minimum of 2 years call centre experience, minimum 18 months resource scheduling or real time management experience. **Skills**:Very good analytical skills, ability to work independently on a frequent basis....


  • Bengaluru, India Saks Global Full time

    Job Description Job Description Who we are: Saks Global is the largest multi-brand luxury retailer in the world, comprising Saks Fifth Avenue, Neiman Marcus, Bergdorf Goodman, Saks OFF 5TH, Last Call and Horchow. Its retail portfolio includes 70 full-line luxury locations, additional off-price locations and five distinct e-commerce experiences. With...

  • Service Desk Analyst

    2 weeks ago


    india TransPerfect Full time

    OVERVIEW Under general supervision, in a 24/7 online Service Desk (Semi-Technical), the Service Desk Analyst will assist Customers by performing the tasks requested through assigned Service Request, Incident, and Changes, with detailed analysis and guiding users through step-by-step solutions. Solutions may include but are not limited to setting up a...

  • Membership Analyst

    2 days ago


    Hyderabad, India YP Club Full time

    Job Description About YP Club YP Club is a premier private members community dedicated to fostering collaboration among pioneers in the Middle East. We prioritize exceptional member experiences through innovative digital solutions and personalized support. As we expand, we seek a dedicated Membership Analyst to enhance our service delivery. Role...

  • Support Analyst

    3 days ago


    Bengaluru, India (Hybrid) Urbint Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Support Analyst At Urbint, our mission is to make communities more resilient. We do this by pairing external data with artificial intelligence to identify areas of high risk and prevent catastrophic loss for utilities and infrastructure operators across the country. We are a team of close-knit engineers, entrepreneurs, and data geeks who obsess over...


  • Bengaluru, India Scoutit Full time

    Job Description Hiring Analyst 1 for supporting Global benefits teams global locations. The position provides support to the firm's GB operations in the execution and delivery of consulting services to the end clients. The individual will primarily be responsible for the coordination and completion of research tasks, data collection, data analysis, and...