EdTech Advocate and Support Expert

3 days ago

India beBeeSupport Full time ₹ 4,00,000 - ₹ 8,00,000

Transforming school management and administration is a mission that drives us to innovate and make technology more intuitive, accessible, and impactful. Our platform serves thousands of educators, students, and administrators every day – and we're growing fast.

We're looking for a Customer Support Specialist who's passionate about solving problems, advocating for users, and helping our customers succeed.

Key Responsibilities:

  • Be the first point of contact for educators, school administrators, and tech coordinators seeking support.
  • Handle Tier 1 and Tier 2 support requests via email, chat, and occasional phone support.
  • Troubleshoot technical issues across web and mobile applications.
  • Collaborate with Product, Engineering, and Customer Success teams to resolve issues and escalate bugs or feature requests.
  • Create and maintain clear, user-friendly help documentation and FAQs.
  • Identify recurring issues and trends, and help improve internal processes and product functionality.
  • Maintain a high CSAT score and deliver a seamless support experience to our users.

Qualifications and Requirements:

A minimum of 5–6 years of professional experience in customer support or technical support.

Experience supporting SaaS platforms, ideally in EdTech or education-adjacent sectors.

Strong troubleshooting skills and the ability to explain complex issues simply.

Familiarity with tools like Zendesk, Intercom, Jira, Confluence, or similar.

Excellent written and verbal communication skills.

Empathy, patience, and a true customer-first mindset.

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