
Education Support Associate
2 days ago
At the forefront of EdTech innovation, we're seeking a dedicated professional to join our support team.
School management and administration are undergoing a transformative shift with the aid of intuitive technology. As an integral part of this movement, we're looking for a Customer Support Specialist who can help our customers succeed.
As the primary point of contact, you'll be responsible for providing timely assistance to educators, administrators, and tech coordinators via email, chat, and occasional phone support.
You'll be the go-to person for troubleshooting technical issues across our web and mobile applications, ensuring seamless user experiences.
Collaboration with Product, Engineering, and Customer Success teams will be crucial in resolving issues, escalating bugs, and driving product improvement.
Creating user-friendly documentation and FAQs will also be an essential part of your role, as will identifying recurring issues and trends to enhance internal processes and product functionality.
We expect you to maintain high customer satisfaction scores and deliver exceptional support experiences to our users.
This is a fantastic opportunity for someone with 5-6 years of experience in customer or technical support, preferably in SaaS platforms, ideally within the EdTech or education sector.
A bonus: experience supporting K-12 educators or school districts will be highly valued.
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