Customer Experience Specialist

3 days ago


India beBeeCustomerSupport Full time ₹ 40,00,000 - ₹ 60,00,000

At the forefront of customer-centric endeavors, we seek a skilled professional to join our support team.

About the Role

You will play a pivotal part in delivering exceptional support experiences for our customers. Your unique personality and problem-solving skills will be essential in engaging with every customer conversation.

Key Responsibilities:
  • Provide top-notch customer service over various channels
  • Solve complex queries and resolve issues efficiently
  • Leverage advanced tools to research and review solutions

Work Schedule:

This role requires flexibility, as you will work variable hours to match customer needs. Expect overnight, day, and late shifts, with a minimum 40-hour workweek. Our schedule is based on diverse shift patterns within operating hours of 6am-11pm (Sunday-Monday). You may be required to work national holidays.

Requirements:

  • Age: 18 years or older
  • Authorized to work in India
  • Exceptional communication skills in English (written and oral fluency)
  • Experience working with computers
  • Availability to work varying shifts from Monday to Sunday within designated hours
  • Willingness to work rotating shifts (early, late, overnight, weekend, and overtime as required)
  • Dedicated workspace with minimal distractions
  • Technical requirements include a minimum 100MB download speed and 10MB upload speed using a hard-wired Ethernet connection


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