Global Customer Experience Champion

4 days ago

India beBeeCustomer Full time US$ 6,00,000 - US$ 12,00,000
Support Specialist

As a Support Specialist, you will be the public face of our company, providing exceptional front-line support to our customers worldwide. This critical role ensures our users stay at the forefront of everything we do.

This position involves delivering outstanding customer experiences by resolving complex issues efficiently and effectively. You will represent our brand online at all times, adhering to our values and tone of voice.

You will collaborate with international teams to tackle customer issues, sharing knowledge and best practices to drive continuous improvement.

To succeed in this role, you should possess excellent communication skills, both verbal and written, with the ability to simplify complex issues for easy understanding. You should also have strong analytical skills, with the ability to analyze data to identify trends and opportunities for improvement.

What You'll Be Doing
  • Providing top-notch customer service to our users, ensuring they feel secure while using our service.
  • Responding to customer inquiries via live chat, phone, and email, resolving issues promptly and professionally.
  • Representing our brand online at all times, adhering to our brand values and tone of voice.
  • Collaborating with international teams to tackle customer issues, sharing knowledge and best practices to drive continuous improvement.
What We're Looking For
  • Excellent English language skills, both verbal and written.
  • A Bachelor's degree or equivalent.
  • 2+ years of customer support experience in financial services or banking, preferably with 1+ year assisting corporate customers (B2B).
  • Strong communication skills, with the ability to simplify complex issues for easy understanding.
  • Proficient numeracy, IT, and analytical skills.
  • The ability to work effectively both independently and within a team.
  • Strong time management skills, with the ability to prioritize tasks and meet targets.
  • Cultural awareness and experience working with a diverse customer base.
  • A stable, reliable, high-speed internet connection.
Nice To Have
  • Fluency in multiple languages.
  • A familiarity with the FinTech industry and related products.

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