HR Service Delivery Specialist

4 weeks ago

Hyderabad, Telangana, India Epiq Full time

Job Overview

An exciting opportunity has emerged at Epiq due to the maturity and evolution of our human resources shared services model. As a HR Service Delivery Specialist, you will come with 6-7 years of experience in Human Resource process, with subject matter expertise and will be required to provide exceptional customer service as the first point of contact for HR support of associates, management, external clients and HR internal teams.

Key Responsibilities

  • Evaluate and analyze requests or concerns, quickly interpret situations, determine appropriate resolutions or escalations, and communicate resolutions to clients, consistent with Service Level Agreements (SLAs)
  • Investigate and provide guidance and resolutions regarding HR policy-related questions, provide guidance to both managers and associates, and recognize when escalation of a situation is necessary
  • Execute complex HR processes across the Hire to Retire domains within the Team, adhere to agreed KRAs and customer service standards, and act as a subject Matter Expert (SME) of processes
  • Participate in stakeholders calls and meetings, help to be a part of strategies, project and implementation, and oversee and ensure that the training of new joiners have been executed on time and resources are ready for on-job work
  • Report and analyze data, administration, execution and implementation

Requirements

  • Master's in Business Administration or Post Graduate Diploma in Business Management
  • Completion of internship - preferably in Human Resources
  • Understanding and execution of Human Resources flow - Hire to Retire
  • Understanding/Knowledge and execution of the HR Subject - preferably in Talent Acquisition, Talent Management and Total Rewards
  • Understanding/Knowledge and hands on experience of a HR tool - HRIS (SAP, Success factors, Workday, any inhouse tool, etc.)
  • Executing transactions within systems at high volumes
  • Highly Flexible and Adaptable to conditions and business requirements- work in global environment with shared service space
  • Advanced level Excel and PowerPoint skills

Soft Skills

  • Good communication skills - Articulation and comprehension
  • Understanding of the language as it will demand to interact with global employees
  • Advanced understanding or knowledge of MS Office Suite skills (Word, Excel, PowerPoint, Outlook)
  • Attention to detail and ability to work towards deadlines

Epiq's Commitment to Diversity and Inclusion

Epiq is an equal opportunity employer and is committed to diversity and inclusion. We welcome applications from diverse candidates and are pleased to provide assistance and accommodations during the application process for individuals with disabilities. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.

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